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WorksheetsBusiness Letter (Application and Complaint Letter)
Total questions: 20
Worksheet time: 16mins
1. What is the definition of application letter?
a letter to promote the company business and job.
a formal letter that is typically used to apply for a job.
a letter from one company to another, or between such organizations and their customers, clients and other external parties.
a letter written to publicise and ultimately sell a product or a service to the consumers.
Dear Mr. Peterson
2. This part of the letter is called...
Opening paragraph
Employer's address
Salutation
Complimentary Close (Closing)
Sincerely,
3. This part of the letter is called...
Opening paragraph
Employer's address
Salutation
Complimentary Close (Closing)
4. What are the structure of the application letter?
Applicant's address, Employer's address, Date, Salutation, Opening paragraph, Main (Body) paragraph, Closing paragraph, Closing (Complimentary Close), Signature
Applicant's address, Employer's address, Date, Salutation, Opening paragraph, Main (Body) paragraph, Closing paragraph, Signature
Date, Applicant's address, Employer's address, Salutation, Opening paragraph, Main (Body) paragraph, Closing paragraph, Complimentary Close, Signature
Applicant's address, Date, Employer's address, Salutation, Opening paragraph, Main (Body) paragraph, Closing paragraph, Closing (Complimentary Close), Signature
5. The following statements are true, except...
Guruh Hartajaya
71 Sudirman Street
Medan
087123432178909
E-mail: gh_jaya_ 99@yahoo.com
27 December 2018
Mr. Julian Pasha
Personel Manager
PT Lentera Abadi, a Printing House
29 Jembatan Merah Street, PO Box 444
Medan
Dear Mr. Julian Pasha,
I am writing to apply for the post of Digital Printing Machine operator, which was advertised on the Berita Kita newspaper on 26 December 2018.
My working experience at Global Panca Media improved my skill in operating a digital printing machine, communication skills and ability to work in a team. I am a fast learner, creative and have a good conduct. Besides, l can adapt to new environment very quickly and work under pressure. In addition, I was chosen the Best Employee of the year 2017.
Working for PT Lantern Abadi as a multinational company appeals to me because it has a good reputation and it provides excellent training. Your organization produces high-quality products and l can contribute to this with my skills.
Thank you for reviewing and considering my application letter. I am available for interview at any time. I can be contracted on the mobile phone number given above. I look forward to meeting you.
Sincerely,
Guruh Hartajaya
Guruh Hartajaya can work under pressure.
Guruh Hartajaya has very good communication skills.
The job was advertised in Berita Nusantara Newspaper on 26 December 2018.
Mr. Julian Pasha is the Personnel Manager.
6. What was Guruh Hartajaya's best achievement?
Guruh Hartajaya
71 Sudirman Street
Medan
087123432178909
E-mail: gh_jaya_ 99@yahoo.com
27 December 2018
Mr. Julian Pasha
Personel Manager
PT Lentera Abadi, a Printing House
29 Jembatan Merah Street, PO Box 444
Medan
Dear Mr. Julian Pasha,
I am writing to apply for the post of Digital Printing Machine operator, which was advertised on the Berita Kita newspaper on 26 December 2018.
My working experience at Global Panca Media improved my skill in operating a digital printing machine, communication skills and ability to work in a team. I am a fast learner, creative and have a good conduct. Besides, l can adapt to new environment very quickly and work under pressure. In addition, I was chosen the Best Employee of the year 2017.
Working for PT Lantern Abadi as a multinational company appeals to me because it has a good reputation and it provides excellent training. Your organization produces high-quality products and l can contribute to this with my skills.
Thank you for reviewing and considering my application letter. I am available for interview at any time. I can be contracted on the mobile phone number given above. I look forward to meeting you.
Sincerely,
Guruh Hartajaya
He is a fast learner, creative and has good conduct.
He was chosen the Best Employee of the Year 2017.
He will dedicate his skills to the development of PT Lantern Abadi.
He is familiar with a printing machine.
Thank you for reviewing and considering my application letter. I am available for interview at any time. I can be contracted on the mobile phone number given above. I look forward to meeting you.
7. This part belongs to...
Opening paragraph
Main (Body) paragraph
Closing paragraph
Complimentary close
8. Where did the applicant obtain the information about the job?
Pritta Ayuningtyas
A-15 Duta Raya Blok St
Tiara Indah Surakarta
0812 345 4671
10 August 2016
Budi Rahardja
PT Sentosa Nugraha
56 B Ronggowarsito St
Surakarta
Dear Mr. Rahardja
I would like to apply for the positions of member of an editorial team advertised on your website on 27 July 2016. As requested, I enclose my application letter including my certificate and all the important documents required.
The opportunity you offer is very interesting and I believe that my previous experience and educational background would make me a very competitive candidate for this position. With a Bachelor’s degree in Communication, majoring in Journalism, I have a full understanding of organizing ideas and facts in various writing styles. I have worked as a freelance copy reader at Global Magazine.
Please see my CV for additional information on my experience. I can be reached anytime via email at prittaayu@hotmail.com or my mobile phone at 0812 345 4671. Thank you for your time and consideration. I look forward to hearing from you.
Sincerely,
Pritta Ayuningtyas
on a bulletin board.
in a magazine.
in a newspaper.
on the internet.
9. The TRUE statement from this application letter is...
Pritta Ayuningtyas
A-15 Duta Raya Blok St
Tiara Indah Surakarta
0812 345 4671
10 August 2016
Budi Rahardja
PT Sentosa Nugraha
56 B Ronggowarsito St
Surakarta
Dear Mr. Rahardja
I would like to apply for the positions of member of an editorial team advertised on your website on 27 July 2016. As requested, I enclose my application letter including my certificate and all the important documents required.
The opportunity you offer is very interesting and I believe that my previous experience and educational background would make me a very competitive candidate for this position. With a Bachelor’s degree in Communication, majoring in Journalism, I have a full understanding of organizing ideas and facts in various writing styles. I have worked as a freelance copy reader at Global Magazine.
Please see my CV for additional information on my experience. I can be reached anytime via email at prittaayu@hotmail.com or my mobile phone at 0812 345 4671. Thank you for your time and consideration. I look forward to hearing from you.
Sincerely,
Pritta Ayuningtyas
The applicant is a journalist.
The company needs an editor.
The company offers uneventful opportunity.
The applicant was copy writer.
I have worked as a freelance copy reader at Global Magazine.
10. The word "freelance" means...
Earning money as a part-timer.
Earning money by performing.
Earning money by having a permanent job.
Earning money by running a company.
11. What is the definition of complaint letter?
a letter to promote the company business and job.
a letter written to publicize and ultimately sell a product or a service to the consumers.
a letter from one company to another, or between such organizations and their customers, clients and other external parties.
a formal letter written to concerned authorities when we are not satisfied with some services or we have problem that needs to be addressed.
12. What are the structure of the complaint letter?
Sender's address, Receiver's address, Date, Salutation, Subject:/Re:, Introductory paragraph, Main (Body) paragraph, Closing paragraph, Closing (Complimentary Close), Signature
Sender's address, Date, Receiver's address, Subject: / Re:, Salutation, Opening paragraph, Main (Body) paragraph, Closing (Complimentary Close), Signature
Sender's address, Date, Subject: / Re:, Receiver's address, Salutation, Opening paragraph, Main (Body) paragraph, Closing paragraph, Closing (Complimentary Close), Signature
Sender's address, Date, Receiver's address, Subject: / Re:, Salutation, Opening paragraph, Main (Body) paragraph, Closing paragraph, Closing (Complimentary Close), Signature
13. Re stands for...
Regarding to
Reading to
Referring to
Reacting to
14. What should you write on introductory paragraph of complaint letter?
express the basic reason for writing the letter and introduce the issues and its detailed information.
list and describe the problems.
request or ask for the solutions.
thank the reader.
15. Which one is the correct introductory paragraph of complaint letter?
I am writing to complain about my order. I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. My order number is AF26168156.
Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over them and there was a small tear in front of the part where the left toe would go.
To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.
16. The correct word order for this introductory paragraph is...
on 3 March this year - from your website - about the Second Youth beauty oil - I am writing to complain - that I ordered
On 3 March this year I am writing to complain about the Second Youth beauty oil that I ordered from your website.
I am writing to complain about the Second Youth beauty oil that I ordered from your website on 3 March this year.
I am writing to complain that I ordered about the Second Youth beauty oil from your website on 3 March this year.
I am writing to complain about the Second Youth beauty oil that I ordered on 3 March this year from your website.
17. The correct word order for describing the problem in main paragraph is...
all of my friends now say - 10 years younger - However, - I could expect to look - According to the information on your website, - I look 10 years older. - after using the oil for a week.
However, all of my friends now say I look 10 years older. According to the information on your website, I could expect to look 10 years younger after using the oil for a week.
According to the information on your website, after using the oil for a week. I could expect to look 10 years younger. However, all of my friends now say I look 10 years older.
According to the information on your website, I could expect to look 10 years younger after using the oil for a week. However, all of my friends now say I look 10 years older.
According to the information on your website. I could expect to look 10 years younger after using the oil for a week. However, all of my friends now say I look 10 years older.
18. There are some phrases or expressions that you can use to request or demand the actions/solution in writing complaint letter, except...
I suggest that you replace the item.
To resolve the problem, I would appreciate it if you could…
Thank you for reading and considering this letter.
I would be grateful if you could give me a full refund.
19. Which one is the correct statement to request or demand the solutions in main paragraph of complaint letter?
I have recently ordered a new pair of soccer cleats (item #6542951) from your website on June 21. I received the order on June 26. My order number is AF26168156.
Unfortunately, when I opened it, I saw that the cleats were used. The cleats had dirt all over them and there was a small tear in front of the part where the left toe would go.
To resolve the problem, I would like you to credit my account for the amount charged for my cleats; I have already went out and bought a new pair of cleats at my local sporting goods store so sending another would result in me having two pairs of the same cleats.
Thank you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555) 555-5555.
20. We have to write the letter...
You can chose more than one answer.
on the most important facts.
in a polite manner.
subjectively
avoid putting emotions into the letter.
using threatening phrases/expressions.
