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Unit 4 Outcome 2 KK 1 - 6

Total questions: 28

Worksheet time: 14mins

Name
Class
Date
1.

T/F: A good leader displays empathy.

a)

True

b)

False

2.

A manager who is a good leader will have (a)   expectations of employees' abilities to initiate and implement a change process.

3.

If employees believe that they have the trust and support of their manager, then (a)   to change can be more effectively and productively dealt with.

4.

Less effective leaders focus on...

a)

completing tasks and meeting deadlines

b)

resolving conflicts when change is introduced

c)

build and communicate a clear vision

d)

the concentrate on the needs of their employees

5.

If a leader is good, change management will always be effective.

a)

True

b)

False

6.

KPIs provide managers with vital data regarding the business performance, and managers are then obliged to (a)   strategies to respond to this data.

7.

(a)   refers to the process of teaching staff how to do their job efficiently and effectively.

8.

Employees who have access to training are more likely to be motivated and satisfied through the change management process.

a)

True

b)

False

9.

Why are trees a natural resource?

a)

The leaves are green

b)

We use them to make paper, lumber, and other products

c)

They are beautiful

d)

They grow back after they are cut down

10.

Labour resources include:

a)

All human effort (mental and physical) used to produce a good or provide a service

b)

All natural resources taken from the environment that are productive

c)

The ability to combine all resources into a production process

d)

All man-made goods used to create other goods or services

11.

Capital resources are:

a)

All human effort (mental and physical) used to create a good or provide a service

b)

All natural resources taken from the environment that are productive

c)

The ability to combine all resources into a production process

d)

All man-made goods used to create other goods or provide services

12.

Apple designs its products in California, USA. It contracts significant manufacturing activities to Foxconn in Shenzhen, China. What is this an example of?

a)

Repatriation

b)

Offshoring

c)

Re-shoring

d)

Outsourcing

13.

A business opportunity that arises within Australia is a (a)   business opportunity.

14.

A business opportunity that arises outside Australia is a (a)   business opportunity.

15.

A strategy where one business sells a number of brands in the same market is known as (a)   branding.

16.

A (a)   occurs when two businesses are joined.

17.

An (a)   occurs when one business buys a competitor.

18.

Product (a)   is a strategy that involves a business attempting to increase sales and market share through the use of brand names and advertising.

19.

Five principles of a Learning Organisation, according to Peter Senge are

a)

systems thinking, communication, mental models, building shared vision, empowerment

b)

systems thinking, personal mastery, mental models, building shared vision, team learning

c)

personal mastery, incentives, building shared vision, leadership, team learning

d)

team learning, personal mastery, mental models, empowerment, support

20.

Peter Senge believed that learning organisations continuously seek to expand their capacity to (a)   the results they desire.

21.

Personal mastery involves the people within a business developing (a)   , the ability to undertake continual learning to show improvement and movement towards a shared vision.

22.

Is a shared vision the same as a vision statement?

a)

Yes

b)

No

23.

Mental models entails going beyond the sort of internal politics and game playing that dominate traditional businesses, through openness, honesty, and the sharing of (a)   .

24.

Traditional leadership, according to Senge, is one where leaders set the direction and make all the decisions. This is an ___ and non-systemic model of leadership.

a)

individualistic

b)

collaborative

c)

effective

d)

common

25.

Existing (a)   channels often break down in the highly emotional climate that surrounds a change program.

26.

Low risk strategies are more likely to result in employees agreeing with and supporting a change, as they will feel (a)   .

27.

Teamwork encourages a supportive (a)   , which lowers resistance to change.

28.

Manipulation and threats are considered high-risk strategies, because their failure to work may generate (a)   outcomes.