WorksheetsExtended Protection + Tech Support Quiz
Total questions: 12
Worksheet time: 7mins
True or False: With Whole Home Tech Support, customers can get unlimited tech support regardless of when and where it was purchased.
True
False
Customers get help through Whole Home Tech Support with: (Select All That Apply)
Adding New Connected Devices
Setting Up Computer Software
Learning How To Use New Apps
File Management, Cloud Backups, and Online, Video Store Management
All Of The Above
How much does Whole Home Tech Support Cost for our customer?
$100/6 Months
$150/Year
$27.99/Month
$100/Year
True or False: On Computers, Tech Support and Accidental Damage from Handling (ADH) is available from DAY 1?
True
False
Extended Protection on Computers/Connected Devices cover which of the following: (Select All That Play)
Tech Support from Day 1
Failures due to wear and tear
Mechanical and electrical failures
Defects in materials and workmanship
Heat, dust and humidity and failures due to power surges
If a product covered by Extended Protection breaks down, what are the 3 options a customer has? (Select All That Play)
Repair
Replaced
Reimbursed
Customers can claim their Extended Protection through the following way?
Coming To a Source Store
Over The Phone by calling: 1-855-359-8324
Visiting a Bell Store
None Of The Above
True or False: If a customer breaks a product that is covered by Accidental Damage from Handling, they are responsible for paying the deductible
False
True
Extended Protection breaks down into 4 main categories, what are they? (Select All That Apply)
Computing/Connected Devices
General Merchandise
Cables/Chargers
Software
What are the main benefits of having Extended Protection through Asurion? (Select All That Apply)
Improved Customer Service for The Source
A new source of revenue for The Source
Easy, convenient, and simplified process with flexible options
No Benefits At All
What are the main benefits of having Extended Protection for our customers?
No Deductibles
Flexible coverage options including: 1, 2, and 3 Year options
Accidental Damage from Handling for eligible portable products from Day 1
Unlimited Tech Support on computing and connected devices from Day 1
All The Above
Name the 2 SPIFFS associates can earn when they sell Extended Protection and/or Whole Home Tech Support. (Select All That Apply)
Earn an extra 5% commission on all Extended Protection (warranty) sold
Earn a $10 spiff on every Whole Home Tech Support sold (1-year service)
Earn 2,000 SRP on all Extended Protection (warranty) sold
None Of The Above
