Font size
WorksheetsadiUS Week 1 Quiz
Total questions: 15
Worksheet time: 30mins
Consumers can engage with their adiClub membership through these channels. Select all that apply
Logged in to their account on the adidas website
Logged in to their account on the adidas App
Logged in to their account on the adidas Confirmed App
Logged in to either their adidas App or Confirmed App to use their membership QR code for in-store purchases
Hide answersExplanationPreviousNext
How many levels are there for adiClub memberships?
4
2
3
1
What does NPS stand for?
Net Promoter Score
Net Passive Score
Net Pureboost Score
New Person Save
What Does CSAT Stand for?
Customer Survey
Customer Satisfaction
Consumer Survey
Customer Satisfaction Appreciation Review
How Many Categories does NPS Fall Under?
4
3
2
1
If a Consumer Rates you between 0-6 which Category does that survey fall under?
Passive
Promotor
Detractor
If you receive a score of 9-10 which Category does the survey fall in?
Promoter
Passive
Detractor
If a consumer is a 7-8 in the survey which Category does the consumer fall under?
Promoter
Passive
Detractor
Which are good practices when interacting with customers through chat?
(Select all that apply)
Be personal. Make each consumer feel that they are your only concern.
Don't leave them waiting.
Ask if there is anything else you can assist them with.
True or False:
NPS (Net Promoter Score) is a way to measure a customer's loyalty to the company.
True
False
What are the 3 Main components of adi.service?
Connect
Educate
Engage
Inspire
What are the main 3 reason why consumers contact adidas?
Order Status
Payment Issue
Warranty
Questions about an existing order
Help placing an order
How many different ways do we interact with our consumers?
Phone
Direct Messaging
What do we use Salesforce for?
Case Creation and Documentation
Chat
Warehouse Checks
Sometimes, a customer may be too angry or emotional to listen to reason, or what we call as "on top of the mountain of emotions." What should we do in such cases?
Calm the consumers , then present the solution or explain their situation.
Immediately proceed to resolving their concern
Offer a supervisor callback.
