WorksheetsCustomer Type
Total questions: 20
Worksheet time: 11mins
Aggressive, uncooperative, and conflict behaviour. What is the type of personality that dislike this behaviour?
Koala bear
Owl
Peacock
Tiger
Straight to the point is one of the way to communicate with ____________
Koala bear
Owl
Peacock
Tiger
Give them a chance to express their ideas is the way to communicate with
Koala bear
Owl
Peacock
Tiger
All the descriptions are the tiger dislike EXCEPT
Loose of personal power
Being used by others
Small talks
Straight to the point
You see a peacock customer walk in to your shop. What should you do to communicate with them?
Provide them with profit-loss, good-bad, pro-contra regarding the discussed topic.
Ask more on “What?” instead of “How?”
Give them chance to express their ideas, experiences and other things that they would like to talks about
If communicating two-ways, it is suggested to use firm tone.
A customer walk in with a very friendly mood. Asking every staff in the outlet whether fine or not. Telling her/his weekend spend. What this customer dislike?
Rejection
Praise them
Admire them
Let them talk
A customer walk in to your outlet and quickly grab the product that she/he want. Straightly go to the counter and pay without asking anything. How to communicate with this customer?
Have some chit chat with him/her
Straight away give what they want
Praise them on their appearance
Create joyful environment
A customer walk in to your outlet and quickly grab the product that she/he want. Straight go to the counter and pay without asking anything. How to handle this customer?
We have to be fast and explain fast to this customer
Try asking their weekend spend
Try chit chatting with this customer
we have to be listener to this customer
A customer walk in with a very friendly mood. Asking every staff in the outlet whether fine or not. Telling her/his weekend spend. How to handle this customer?
We have to be fast and explain fast to this customer
Try asking their weekend spend
We have to provide more information to this customer
we have to be listener to this customer
A customer walk in to your outlet and asking your opinion which product better for his/her eczema problem. She/he proceed with your suggestion. How to handle this customer?
We have to be fast and explain fast to this customer
Try asking their weekend spend
We have to provide more information to this customer
We suggest a product to them and give a words of care
A customer walk in to your pharmacy and ask regarding the viral product. She/he want to know more about the details of the product. He/she keep asking whether the product really effective or not. As a staff, how would you handle this kind of customer?
Answer with the facts and trustworthy information
Ignore her question and keep on promoting other product
Try to read the product label and explain to her
Ask her to ask your manager
A customer walk in to your pharmacy with a nice appearance. He/she seems a very cheerful person even though this is the first time he/she went to your pharmacy. He/she find a product for his/her skin. As a staff, how would you handle this kind of customer?
Answer with the facts
Serve professionally
Be talkative to this customer
Praise on her appearance
A customer walk in to your pharmacy with a nice appearance. He/she ask you whether got the product for his/her grandfather knee or not. His / her grandfather got knee problem and he/she asking you the suitable product for him. He/she ask for your opinion which one better for his/her grandfather. As a staff, how would you handle this kind of customer?
Give her an option
Provide the facts
Suggest the recommended product
Serve professionally
A customer walks in to your pharmacy with a formal attire. He walks in very fast and straight away go to the supplement section. He grabs one of the supplements and bring it to the counter to do payment. As a staff, how would you handle this kind of customer?
Try to chit chat with the customer
Praise his appearance
Give an instruction to this customer on how to take the supplement without asking whether this is the first time taking the supplement or not.
Serve professionally
You see a peacock customer walk in to your shop. What should you do to communicate with them?
Provide them with profit-loss, good-bad, pro-contra regarding the discussed topic.
Ask more on “What?” instead of “How?”
Be firm with them
If communicating two-ways, it is suggested to use friendly tone.
Seorang customer datang ingin membeli produk yang sedang viral. Apakah jenis customer ini?
Peacock
Owl
Koala Bear
Tiger
Seorang customer kelihatan cepat dan ingin membeli supplement vitamin C. Apakah cara yang betul untuk handle customer ini?
Ajak customer untuk berborak
Tanya pengalaman customer sekiranya pernah minum vitamin C tersebut atau tidak
Respect masa customer dan layan dengan cepat
Seorang individu boleh memiliki 2 character dalam diri masing masing
True
False
Jangan berikan pilihan yang banyak kepada Koala Bear customer
True
False
Seorang customer agak pendiam dan kelihatan pemalu. bertanyakan tentang pembersih muka yang paling sesuai dengan kulit muka nya. apakah cara untuk layan customer ini?
Berikan beberapa pilihan kepadanya
Bertanyakan dengan leboh lanjut tentang keadaan kulit muka nya
Jangan beri pilihan yang banyak kepadanya
Tanyakan semula dia inginkan brand yang mana
