WorksheetsNghiệp vụ lễ tân (Chapter 1)
Total questions: 29
Worksheet time: 15mins
________are two of the most important functions of the front desk operation. (Choose 2 answers)
Communication
accounting
keeping rooms ready
handling in-room requests
Hotel A has a total of 30 rooms available for sale. Today, only 20 of those rooms are occupied. The total room revenue for the night was $5,000. The Average Daily Rate (ADR) of this hotel would be:
$100
$200
$250
$500
(a) is a level of service which provides a home-away-from-home condition for business executives, visitors, and families who are planning to visit a place for a longer duration.
_______, which include hotels that purchase operational and marketing services from a corporation, are further divided into franchisee, referral, company-owned properties, and management contract companies.
Chain affiliations
Independent hotels
Extended-stay services
Select-service hotels
Market orientation in the hotel industry is categorized into two segments: (1)_____hotels, which provide guest accommodations for the long term; and (2)_______hotels, which provide short-term accommodations for traveling guests.
(Choose 2 answers)
residential
commercial
select-service
extended-stay
What is the total room revenue divided by the number of rooms sold called?
Revenue per available room (RevPAR)
Average daily rate (ADR)
Gross operating profit per available room (GOPPAR)
Gross operating profit (GOP)
What is yield percentage?
The number of rooms sold divided by the number of rooms available
Indicating the ability of each guest room to produce a profit
The effectiveness of a hotel at selling its rooms at the highest rate available
The amount of room sales received
A home- away-from- home atmosphere with community breakfast describes...
Extended- Stay Hotels
Economy/ Budget Hotels
Motels
All- Suite Hotels
Facilities, service and size of lodging facilities are criteria to classify...
Hotels and motels
All- suites and hotels
Select-service Hotels and Extended-stay Hotels
All of them
The ............. the brand is, the .............. the value of franchise.
more popular & higher
less popular & lower
more popular & lower
less popular & higher
Small families travel at a higher rate than large families mainly because they have_______________.
less household chores
more discretionary income
more responsibilities in marriage
more free time
Technological advances DO NOT have a great influence on fostering growth and employment in the hotel industry.
True or False
true
false
“ (a) is the number of rooms sold divided by the number of rooms available.” <br />
You own a hotel with 100 rooms, with 4 rooms under repair and not in service. Today, the hotel sold 60 rooms.
What is the hotel's occupancy percentage for today?
45.5%
60%
62.5%
75.5%
…………. is the money remaining from wages after paying for necessities such as food, clothing, and shelter.
(a)
……………., an architectural design in which guest rooms overlook the lobby from the first floor to the roof, was first used in the 1960s by Hyatt Hotels.<br />
(a)
Which of the following type of ownership belong to chain affiliations? (Choose more than 1 answer)
Franchise
Company-owned properties
Independent hotels
Referral properties
