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WorksheetsACS MODULE 1 IQ#1
Total questions: 10
Worksheet time: 4mins
A HAPPY CUSTOMER WILL RETURN OFTEN AND IS LIKELY TO SPEND MORE.
TRUE
FALSE
THESE ARE THE ONE WHO HELP THE ORGANIZATION IN GIVING GOOD CUSTOMER SERVICE.
EXTERNAL CUSTOMERS
SHAREHOLDERS
INTERNAL CUSTOMERS
MANAGERS
THESE ARE PEOPLE WHO ACQUIRE PRODUCTS OR SERVICES TO COMPANIES
INTERNAL CUSTOMERS
EXTERNAL CUSTOMERS
COMPETITORS
STAKEHOLDERS
THE GOAL OF CUSTOMER SERVICE IS _________
TO INCREASE SALES
TO INCREASE CAPITAL
TO INCREASE PROMOTION
TO FOSTER LASTING CUSTOMER RELATIONSHIPS
IT REFERS TO THE ACT OF SUPPORTING AND ADVOCATING FOR CUSTOMERS IN THEIR DISCOVERY, USE, OPTIMIZATION, AND TROUBLESHOOTING OF A PRODUCT OR SERVICE
CUSTOMER SATISFACTION
CUSTOMER DELIVERY
CUSTOMER SERVICE
CUSTOMER VALUE
IN THIS CUSTOMER SERVICE CHARACTERISTICS, THE COMPANY SHOULD BE PUNCTUAL IN FULFILLING WHAT THEY HAVE PROMISED TO CUSTOMERS.
KNOWING YOUR P'S AND Q'S
BEING PROMPT
LISTENING ATTENTIVELY
ASKING RIGHT QUESTIONS
IT REFERS TO PEOPLE OR FIRM WHO PROVIDE CUSTOMER SERVICE THROUGH THEIR OWN METHODS WITHOUT ANY SUPERVISION.
IN-HOUSE PROVIDERS
THIRD PARTY PROVIDERS
INDEPENDENT PROVIDERS
THESE CUSTOMER SERVICE PROVIDERS ARE HIRED BY BIG ORGANIZATIONS AND SUBJECT TO CLOSE MONITORING BY THE PRINCIPAL COMPANY.
IN-HOUSE PROVIDERS
THIRD PARTY PROVIDERS
INDEPENDENT PROVIDERS
_________ IS NOW A CRUCIAL TYPE OF CUSTOMER SERVICE, IT MEANS ANTICIPATING YOUR CUSTOMERS' ISSUES AND ADDRESSING THEM BEFORE YOUR CUSTOMERS DO.
REACTIVE SUPPORT
PROACTIVE SUPPORT
SERVICE SUPPORT
ATTRIBUTES SUCH AS BEING HONEST AND GENUINE ARE CONNECTED WITH SINCERITY IN CUSTOMER SERVICE.
TRUE
FALSE
