WorksheetsAirbnb Insight Quiz
Total questions: 12
Worksheet time: 25mins
Host calls in because they open a new listing but they are not able to find it within the search bar. What contact reason can be used.
(a)
Host called in to complain that they are trying to get a listing clean for a next guest but they are seeing that the previous guest has not checked out yet and they would like to know how to go about the issue.
(a)
Design a new logo for Airbnb
POV: You are speaking to a Host in the message thread, you have provided a resolution to their concern and solved the ticket. However, the user reopened the ticket by the option "Yes, I still need help", however, they did not provide any sort of context to why they need assistance. Based on no sort of message from the user, you went ahead and solve the case once more, but user did not respond. Would this be considered appropriate?
True
False
Relevancy
Host
Call
Dispute
To safety
If the user has shared their concerns, the dropped call (a) will not be used by support ambassadors. In such cases, best practices for Callbacks and voicemail and Email follow-ups will be applicable
You are mediating a Pet Fee between the guest and host after host informed that the Guest hasn't been responding to their request in resolution center. What would be the correct contact reason?
Pay attention to highlighted words.
(a)
Match the following contact reasons to the concerns
Host wants to receive information on their earnings
Host dashboard and ratings
Host wants to confirm remittance of tax
Collecting local taxes
Host calendar is blocked after hosting for 90 nights
Listing registration and regulations
We do not know what the issue is about
No Known Contact Reason
Account ownership Verification Airlocks
Login or password issues
Match the following to form a concern.
Lock
Issues
by mistake
Guest ___ house rules
Hosts informed us of a unknown party member in the listing that they are not aware of, what would be the correct contact reason?
(a)
Please check the items that are considered interal terms:
Claims
CBA
Adjustment
End of Day
Vermin
You received a call from a Host that is not pre-authenticated. What authentication type should be the first.
Manual Authentication
Inbound Call
Outbound Call
Pin Authentication
