Is the following statement true or false?:

The difference between customer service and customer experience is that while customer service is one piece of the puzzle customer experience is the sum of the entire customer journey with your business.

Select the ones you consider are good options to improve customer experience:

Succes, Effort and Emotion are components for Customer ____

7 Selling Tips includes (Select all that apply) :

With ___ we Acknowledge, Respond and Pivot.

When we refer to ____ customer we know that is an emotional customer that shares dreams and would want to bond with you. Will take a decision based on emotions.

When we refer to ____ customer we know that is friendly and will emote but will not completely based the decision on emotions only but on results too since will need to feel supported by company even after purchase.

When we refer to ____ customer we know that will not get involve with emotions, dreams of being the best and therefore having the best Panels that can find on the market. Likes independence and efficiency.

When we refer to ____ customer we are aware that is the one that will base the decision of purchase on facts and love data. Will not take a quick decision to purchase without having a logical reason, is not recommendable to force a relationship or include emotions throughout the conversation.

The speed that we use to speak during our interaction is the deffinition for:

We know that Active Listening is key to create connection with your customer and to apply ARPiv selling tip. Knowing this what are the steps that we can follow to practice Active Listening:

Determine customer's wants/needs, identify your type of customer, answer specific questions, control of dead air and hold time, use emphaty and enthusiasm are ways to keep ____ ____ during the interaction

When you are Assumptive it means that you are not presumptive for the sale and you need permission from customer to continue with the sale.

Select all the Assumptive Closing examples that apply:

Use positive language, make your customer feel important and transmit emotions to your customer like Enthusiasm, Excitement and Happiness are part of ____ _____.

When we talk about Amiable/Expressive customer we can use the "if" and "will" to create the idea that not getting SunPower Panels will be a decision they might regret since will not get a better option.

When we talk about Analytical/Driver customer we can use the "if" and "will" to create the idea on their mind that SunPower Panels are the best option based on their needs of Efficiency, Independence and REturn of Investment.

Knowing the types of Solar Customers we can have, select the ones that buy based on Emotions and Enthusiasm:

The importance of knowing how to sell to an specific Customer Type is that we will be able to know wich selling tip can be applicable and how we can Gain Agreement or motivate our customer to go with SunPower?