Font size
WorksheetsInterpersonal Communication & Barriers to Communication
Total questions: 18
Worksheet time: 10mins
A receieved message is always interpreted exactly how it was intended to be receieved
False
True
Which of the following are components of the ICM model?
The sender
The message
The analyzer
The receiver
This component of the ICM requires sending a message back to the sender
The sender
The feedback
The receiver
The message
Barriers that lead to negative communication experiences very rarely lead to negative consequences for the patient
True
False
The receiver of a message will do the following:
encode the message
actively listen to the message
convey the message to another person
provide feedback to confirm they got the message as intended
A person's background has no influence on their interpretation of a message
True
False
The sender of a message does the following:
ensure the message was sent clearly to the receiver
check to make sure the message was receieved as intended
encodes the message
The following are ways to communicate with patients from different backgrounds
Patronize the patient
Create open dialogue with your patient
Learn about your patient's background
Interact with a variety of people
One way a message may be unclear for the receiver is if there is a difference between verbal and non-verbal cues
True
False
A message can be changed in a pharmacy setting based on:
a patient's bias of oneself
a patient's bias of another patient
a patient's bias of a pharmacist
a patient's bias of their prescriber
Providing empathy is considered the same thing as taking on a patient's emotional needs
True
False
All of the following are considered communication barriers:
environmental
administrative
personal
financial
The following is a type of environmental barrier:
glass windows
patient being in a rush to get home
direct eye contact
an emotional patient
Administrative Barriers include organizations that can deter patient counseling or make them low-priority
True
False
A personal barrier to communication is the internal conversation we have within oursleves when talking to others
True
False
Which environmental barrier may inhibit patient privacy and confidentiality during a patient consultation?
partitions
background noise
glass windows
Personal barriers include the following:
personal view of yourself
internal conversations with yourself
being busy with medication verification
cultural differences
Which of the following is an example of a time barrier?
your patient is in a rush to pick their kids up from school
making direct eye contact with a culturally different patient
your patient starts discussing their life woes at the pick-up line
a glass window separates your from your patient
