WorksheetsNghiệp vụ lễ tân Chapter 2
Total questions: 23
Worksheet time: 12mins
Name
Class
Date
1.
Which of the following is NOT a basic function of the Front Office?
a)
Processing advance reservations
b)
Handing guests' mail and parcel
c)
Overseeing all departments' salaries
d)
Rooming guest
2.
Who of the following is responsible for: reviewing final drafts or night audits, forecasting room sales, maintaining business relationships and supervising daily registrations and checkouts?
a)
Assistant General Manager
b)
Front Office Manager
c)
General Manager
d)
Controller
3.
What position in the Front Office provides guest with extensive information on entertainments, sports, amusements transportation, tours, church services and baby sitting in the area?
(a)
4.
Who is responsible for ensuring a safe environment for guests' vehicles ?
a)
Controller
b)
Human resources manager
c)
Parking garage manager
d)
Bell Staff
5.
Which of the following is NOT under the management of the Front Office Manager in a full-service hotel?
a)
Reservations Manager
b)
Maids
c)
Bell staff
d)
Concierge
6.
What positions can be found in the organization of BOTH a full-service hotel and a select-service hotel? (Choose more than 1 answer)
a)
Front desk clerk
b)
Maids
c)
Plant Engineer
d)
Pool manager
e)
Restaurant Host
7.
The _ _ _ _ and _ _ _ _ _ _ _ _ director is responsible for the efficient operation of the kitchen, dining rooms, banquet service, room service, and lounge.
a)
food, beverage
b)
lounge, restaurant
c)
food, drink
d)
lounge, dining
8.
Which of the following is the primary responsibility of Human Resources Manager? (Choose 2 answers)
a)
Helping the general manager to ensure that day-to-day business operations run smoothly
b)
Overseeing department functions
c)
Assisting with the preparation of the operating budgets
d)
Managing employees
9.
Which of the following is NOT the responsibility of the Front Office Manager?
a)
Reviewing the final draft of the night audit
b)
Operating and monitoring the reservation system
c)
Taking incoming requests for rooms and noting special requests for service
d)
Preparing budgets and cost-control systems
10.
In some operations, the front (a) acts as cashier, telephone operator, and reservations clerk, as required by the volume of business.
11.
An effective ______________________ not only attracts external sales such as conventions, small business conferences, wedding receptions, and dining room and lounge business but also provides direction for promoting in-house sales to guests.
a)
Marketing and sales department<br />
b)
Front Office Department
c)
Food and Beverage department
d)
Maintenance department
12.
To guests, which of the following is the most visible department and has more contact with guests than any other department in a hotel?
a)
Front Office department <br />
b)
Food and Beverage department
c)
Maintenance department
d)
Housekeeping
13.
_____ is an employee who cleans and maintains guest rooms and public areas.
a)
Room attendant
b)
Bell boy
c)
Concierge
d)
Controller
14.
Which of the following hotel department usually holds the main responsibility of communications within the hotel?
a)
The Housekeeping
b)
The Front Office
c)
The Maintenance
d)
The Marketing and Sales
15.
_____ is the person responsible for the hotel's operation and maintenance programs.
a)
Plant engineer
b)
Executive housekeeper
c)
Controller
d)
Auditor
16.
Organizing personnel functions and developing employees are some of the main functions of...
a)
recreation director
b)
director of security
c)
human resources manager
d)
athletic director
17.
Minimal staffing can be found in which of the following types of lodging property?
a)
select-service hotels
b)
all-suite hotels
c)
full-service hotels
d)
extended-stay hotels
18.
The __________ is responsible for the efficient operation of the kitchen, dining rooms, banquet service, room service, and lounge.
a)
Chef
b)
Vice-cook
c)
Food & beverage director
d)
Restaurant manager
19.
________: the person who is responsible for the upkeep of the guest rooms and public areas of the lodging property as well as control of guest room inventory items.
a)
Executive housekeeper
b)
Front office manager
c)
Maintenance manager
d)
General Manager
20.
This position in the Front Office could provide guests with extensive information on entertainment, sports, amusements, transportation, tours, church services, and babysitting in the area.
a)
concierge
b)
night auditor
c)
controller
d)
reservation manager
21.
Which of the following often have the most complicated organisation chart?
a)
full-service hotels
b)
select-service hotels
c)
extended-stay facilities
d)
holiday homes
22.
Who is the first person a guest meets a guest sees on entering and the last person the guest sees on leaving?
a)
the house maid
b)
the concierge
c)
the front desk agent
d)
the cashier
23.
Who can perform check-in for guests?
a)
Room attendant
b)
Housekeeper
c)
Bellboy
100 %
