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WorksheetsCS Assessment #4
Total questions: 13
Worksheet time: 25mins
How many days is the return coverage for Lazmall items?
30 days from delivered date
20 days from delivered date
7 days from delivered date
15 days from delivered date
How many days of return coverage for Local Marketplace items or Return to Seller?
15 days from the delivered date
7 days from the delivered date
30 days from the delivered date
20 days from the delivered date
What are the 3 applicable return reasons?
Damaged / Faulty Item
Item does not match description/pictures
Received wrong item
Change of mind
What are the 4 possible reasons of unable to initiate a regular return (Non-DRTM items)?
Item status is not delivered
Status Mismatch
Fake order
Order is already beyond Lazada's Return Policy
Status Match
What are the criteria for bulky item returns?
dimension weight is 20kg and above
dimension weight is 10kg and above
dimension weight is 3kg and above
dimension weight is 7kg and above
These sellers would call you to arrange the delivery schedule or an appointment in their nominated branches within 48 hours.
Delivered by seller (DBS)
Regular Return
Direct Return To Merchant (DRTM)
Reverse Pick Up / Pull Out
For DRTM, how many days that the seller will DECIDE what action to select in seller center (Refund, Return, or Reject)?
2 days
2 business days
3 business days
3 days
Empower sellers to manage their own returns by enabling the right communication between buyers & sellers.
DRTM (Direct Return To Merchant)
DBS (Delivered by seller)
Regular Return
Problem with item received (PWIR)
For DRTM, what will happen if the Seller did not reply within SLA of the return request and the item amount is P800?
The system will decide to Refund amounting to P800 and charge to the seller.
The system will decide to Return the item to the seller.
The system will decide to Refund amounting to P1000 and charge to the seller.
The system will decide to Reject the return request.
For DRTM, how many days of SLA of the Return Partner (J&T) return the item to the seller?
10 days
7 days
5 days
3 days
These items don’t have a Return / Refund button once they are tagged as delivered.
Non-Returnable Items
Regular return
Direct return to merchant
Delivered by seller
What are the sample of Non-Returnable items?
Perishable goods
Swimwear
Digital Goods
Mousepad
This is something that deviates from what is expected. Item packaging is the same as the item ordered but is tampered/unsealed and/or contains rock/ perfume bottle/ trash/ soap bar.
Anomaly
Wrong item received
Missing item
Package not received
