Free Printable Service Business Finals (30000-1208)

1.

Where do you check-in at a hotel ?

a)

recipe

b)

prescription

c)

reception

d)

restriction

2.

Another word for 'two person room' is ...

a)

double room

b)

duplex

c)

doubled

d)

dwelling

3.

If the beds in double room are separate, it's called ...

a)

twilling room

b)

twin room

c)

tweed room

d)

bed room

4.

What does this sign mean ('vacancies')?

a)

no rooms available

b)

rooms available

c)

rooms for free

d)

reservation required

5.

It's usually at 12 o'clock (when staying at a hotel)

a)

check-in time

b)

breakfast

c)

check-out time

d)

booking

6.

Single room

a)

b)

c)

d)

7.

Registration form

a)

b)

c)

d)

8.

The person in charge of cleaning the rooms of a hotel.

a)

Receptionist

b)

Waiter

c)

Maintenance

d)

Housekeeper

9.

A guests who has just arrived at the hotel has to fill in a ____________ .

a)

reservation form

b)

bill

c)

receipt

d)

registration form

10.

What can you say when somebody says 'Thank you'?

a)

Sure.

b)

You're welcome.

c)

Please.

d)

Your welcome.

11.

Can I ______ a room in January, please?

a)

room rate

b)

contact

c)

reserve

d)

arrival

12.

Mr. Brown's ______ time is at one o'clock.

a)

room rate

b)

contact

c)

reserve

d)

arrival

13.

Could you tell me your ___________, please?

a)

checking out

b)

length of stay

c)

check-in

d)

require

14.

When will you be _________?

a)

checking out

b)

length of stay

c)

check-in

d)

require

15.

What type of room does Ms.Lee _______?

a)

contact

b)

transport

c)

arrival

d)

require

16.

Hello. Welcome to GPR TOWN restaurant.

How can I help you?

a)

A table for 2, please.

b)

I would like…

c)

This is not my order. I ordered…

d)

How much is it?

17.

This is your table.

Would you like to order now?

a)

A table for 4, please.

b)

Yes, I would like…

c)

This is not my order. I ordered…

d)

How much is it?

18.

It´s ten dollars.

a)

A table for #, please.

b)

I would like…

c)

This is not my order. I ordered…

d)

How much is the total bill?

19.

Customer: ___________

Waiter: Yes, of course.

a)

How can I help you?

b)

I'd like the grilled chicken, please.

c)

May I have the menu, please?

d)

Anything else?

20.

Waiter: Would you like something for dessert?

Customer: Yes, _____________

a)

I'd like the vegetable soup, please.

b)

I'd like just water.

c)

I'd like an ice cream, please.

d)

I'd like spaghetti.

21.

Which one is not a dessert?

a)

ice cream

b)

Chocolate cake

c)

Lasagna

d)

Cheese cake

22.

We have _______________ 3 people.

a)

reserved food for

b)

booked a table for

c)

asked a table for

d)

récipe books for

23.

Could we have the ___________? I want to pay with _____________

a)

bill / credit card

b)

credit card / cash

c)

note / money

d)

bank notes / bill

24.

________________________________ . This one is dirty.

a)

I want another spoon

b)

Can you not bring another spoon?

c)

Give me another spoon.

d)

Could I have another spoon?

25.

Salad is a starter and roast chicken is the...

a)

...side dish.

b)

...second dish.

c)

...main course.

d)

...main plate.

26.

I can't check the status of your reservation because our computer ______ is down right now.

a)

fitness

b)

system

c)

charged

d)

offers

27.

We _______ you an additional $5 for the two long distance calls that you made.

a)

fitness

b)

system

c)

charged

d)

offers

28.

There are no ______ for you.

a)

receipt

b)

machine

c)

messages

d)

baggage

29.

Can you get someone to _____ our bags to our room?

a)

changed

b)

bring

c)

upfront

d)

noisy

30.

Do I have to pay ________?

a)

changed

b)

bring

c)

upfront

d)

noisy

31.

A (a) is someone who works at the reception desk.

concierge / counsellor

32.

To (a) a room.

book / preservation

33.

Would you like me to (a) you a taxi?

call / gave

34.

I'll have to (a) with the manager.

console / consult

35.

I can't (a) that the price won't go up.

guarantee / included

36.

How much does it (a) to make a call to Britain?

cost / service

37.

What's the combination for the (a) ?

call / safe

38.

Our bed is very (a) .

included / comfortable

39.

Breakfast is (a) in your room rate.

inclusive / included

40.

Is there somewhere I can (a) money around here?

change / exchange

41.

Translate this word "ระบบ"

a)

receipt

b)

system

c)

baggage

d)

card

42.

Translate this word "ที่ปรึกษา"

a)

counselor

b)

concierge

c)

charged

d)

exchange

43.

Translate this word "เจ้าหน้าที่ดูแลแขก"

a)

counselor

b)

concierge

c)

charged

d)

exchange

44.

Translate this word "แลกเปลี่ยน"

a)

change

b)

machine

c)

charged

d)

exchange

45.

Translate this word "ถูกเรียกเก็บเงิน"

a)

change

b)

locked

c)

charged

d)

exchange

46.

Read the speech of introduction then answer the question;

Good evening, ladies and gentlemen. Tonight's speaker, Mr. Tori Suzuki, has had an illustrious career in both the academic and industrial worlds. He work for many years as a chemical engineer for a large oils company, although he is best known for his research into sustainable environmentally friendly sources of energy. Last year, he was awarded the Presidential Award of Excellence. He is currently in the process of writing a book on his work experiences. We will look forward to seeing that early next year.

Who is being introduced?

a)

Mr. Tori Suzuki

b)

Mrs. Tori Suzuki

c)

Mr. Tor Suzuka

d)

Ms. Torishika Suzuki

47.

Read the speech of introduction then answer the question;

Good evening, ladies and gentlemen. Tonight's speaker, Mr. Tori Suzuki, has had an illustrious career in both the academic and industrial worlds. He work for many years as a chemical engineer for a large oils company, although he is best known for his research into sustainable environmentally friendly sources of energy. Last year, he was awarded the Presidential Award of Excellence. He is currently in the process of writing a book on his work experiences. We will look forward to seeing that early next year.

What did he get last year?

a)

He wrote a book.

b)

He received an award.

c)

He got a new job.

d)

He started working on his research.

48.

Read the speech of introduction then answer the question;

Good evening, ladies and gentlemen. Tonight's speaker, Mr. Tori Suzuki, has had an illustrious career in both the academic and industrial worlds. He work for many years as a chemical engineer for a large oils company, although he is best known for his research into sustainable environmentally friendly sources of energy. Last year, he was awarded the Presidential Award of Excellence. He is currently in the process of writing a book on his work experiences. We will look forward to seeing that early next year.

What is he currently doing?

a)

He is in the process of writing a book.

b)

He is going to receive an award.

c)

He is going to start at a new company.

d)

He started working on his research.

49.

Read the speech of introduction then answer the question;

Good evening, ladies and gentlemen. Tonight's speaker, Mr. Tori Suzuki, has had an illustrious career in both the academic and industrial worlds. He work for many years as a chemical engineer for a large oils company, though he is best known for his research into sustainable environmentally friendly sources of energy. Last year, he was awarded the Presidential Award of Excellence. He is currently in the process of writing a book on his work experiences. We will look forward to seeing that early next year.

What is he best known for?

a)

He is best known for his academic career.

b)

He is best known for his industrial career.

c)

He is best known for his research.

d)

He is best known for his book.

50.

Read the speech of introduction then answer the question;

Good evening, ladies and gentlemen. Tonight's speaker, Mr. Tori Suzuki, has had an illustrious career in both the academic and industrial worlds. He work for many years as a chemical engineer for a large oils company, though he is best known for his research into sustainable environmentally friendly sources of energy. Last year, he was awarded the Presidential Award of Excellence. He is currently in the process of writing a book on his work experiences. We will look forward to seeing that early next year.

When will Mr. Suzuki's book be published?

a)

next 2 months

b)

2 years from now

c)

end of next year

d)

early next year

Service Business Finals (30000-1208)

Total questions: 50

Worksheet time: 3hrs 40mins

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