WorksheetsDining and Kitchen Management
Total questions: 10
Worksheet time: 5mins
It is defined as an activity of overseeing, monitoring, and observing the activities of subordinates or staff.
Supervision
Team Leader
Supervise
It means inspiring, stimulating, or encouraging subordinates with zeal to work. Positive, negative, monetary, and non-monetary incentives may be used for this purpose.
Supervision
Motivation
Leadership
It may be defined as a process by which a manager guides and influences the work of subordinates in the desired direction.
Supervision
Motivation
Leadership
It is the process of passing information, experience, opinion, and others, from one person to another. It is a bridge of understanding.
Controlling
Leadership
Communication
It is determining what is being accomplished - that is, evaluating performance and, if necessary, applying corrective measures so that performance takes place according to plans.
Controlling
Supervise
Communication
What are the 5 M’s of Management?
Manpower, Manning, Message, Money, and Motivation
Manpower, Machine, Material, Method, and Money
Maneuvering, Milestones, Motivation, Moving, and Managing
What are the 3 stages of Floor Control?
Pre-Shift, Running the Shift, Post Shift
Shifting, Managing, People Motivation
Planning, Inventory, Endorsement
By definition it is a company's resolution of a problem from a dissatisfied guest, converting them into a loyal guest.
Guest Recovery
Standards
People Management
This is the acronym of Frankie's Guest Recovery.
HEART
TRUTH
TOUCH
Frankie's Guest Recovery steps are;
Hear, Empathize, Apologize, Respond, Thank the Guest.
Thank the Guest, Outsource, Understand, Call the Manager, Hear them out.
Thank the Guest, Hear them out, Respond, Understand, Take Action, Help
