The withdrawal from sale by the manufacturer of a defective or contaminated item.

(a)  

The removal, storage or destruction of unwanted material. Methods include recycling, burning and landfill sites.

(a)  

The relationship between the business and the customer that puts the customer’s requirements at the centre of the operation to build brand loyalty.

(a)  

The reasons people are interested in and committed to their job.

(a)  

The process of buying items from a supplier and paying for them later; for example, 30 days after invoice date.

(a)  

The process of buying goods and services including dealing with: • demand • selection of suppliers • analysing and negotiating prices • making the purchase • managing payments.

(a)  

The network of organisations, people, activities, information and resources that take the product/service from supplier to customer.

(a)  

The money spent by a business on goods and services.

(a)  

The costs that stay largely the same, regardless of the business’ output.

(a)  

The cost advantage of producing on a large scale. As output increases the unit cost decreases.

(a)  

The conversion of waste into reusable material.

(a)  

Business transactions carried out electronically on the internet.

(a)  

The amount produced by a worker/machine/factory in a given time; the ability to produce more output with fewer resources.

(a)  

Testing/examining items to check that materials or items conform to the specified requirements/standards.

(a)  

Organising procurement to ensure that the production process never runs out of stock, reducing the number of sales lost due to insufficient raw materials

(a)  

Managing the movement of supplies and products to ensure the timely delivery of supplies to the production process and finished products to customers.

(a)  

Maintenance or repair of equipment by the manufacturer or supplier during or after the warranty.

(a)  

Items that are produced from raw materials for sale to businesses or consumers.

(a)  

Testing/examining items to check that materials or items conform to the specified requirements/standards

(a)  

Organising the ordering of raw materials and components to be delivered just before they will be used, reducing the need for storage.

(a)  

Contracting another business to carry out some of the business’ activities, often to reduce costs.

(a)  

Continually working to reduce the resources used to create products: raw materials, labour, machines and premises

(a)  

Materials and resources that are found / grown / extracted in the form that they will be used. Businesses that use ones that are heavy and/or bulky choose to locate close to their suppliers to reduce the cost of transport or storage.

(a)  

Business transactions are carried out electronically by mobile phone.

(a)  

An in-depth understanding of the features, use and application of the good/service that will enable the person selling it to provide any information that the purchaser wants before committing to buy.

(a)  

A stock of raw materials held in reserve to protect the production process from unforeseen shortages.

(a)  

A philosophy that involves everyone in the business in the quest for continual improvement in the attitudes, practices, structures and systems that combine to create a top-quality product.

(a)  

A method of creating a single product to meet an individual order.

(a)  

A business that provides goods/services.

(a)  

A business that extracts the earth's natural resources.

(a)  

A business or person that buys goods in large quantities from producers, stores them in warehouses and sells them on to retailers

(a)