WorksheetsRepairs
Total questions: 14
Worksheet time: 7mins
When is photo appraisal typically an option?
Drivable and DRP has been declined
Out of territory losses for applicable states
Minimal Damages
All of the above
What three selections are important for PMOI
1. Drivable
2. Airbags
3. Point of impact
1. What happened
2. Zip Code
3. Drivable
1. Airbags
2. Drivable
3. Loss Location
What are some of the benefits of DRP
Coordinate towing/rental
Deductible is payable to DRP
1 year warranty on parts
All of the above
What three loss causes will populate MDA as the repair options
1. Rear ended
2. Medical Only
3. Deer Loss
1. Hail
2. Vandalism (Vandalized)
3. Flooding (Fresh Water)
1. Weather
2. 2 vehicle Accident
3. Medical Only
Insured's vehicle is non-drivable and is going to be repaired in a state outside of the 13 states ERIE writes in. What do you choose for repairs?
Do not setup repairs
EDR - Estimate Desk Review
MDA - Material Damage Adjuster
DRP - Direct Repair Program
What is an MDA?
A repair option that uses the Quick Estimate App which allows the Customer to take pictures and/or video of their vehicle damage
A list of preferred shops ERIE works with
Erie Claims rep (adjuster) that will be face to face with the customer vehicle to create an damage estimate
A repair option that uses the Quick Estimate App which allows the Customer to take pictures and/or video of their vehicle damage and uploads the content directly to the claim. What is the repair option that matches?
DRP
Photo appraisal
MDA
Estimate Desk Review
Erie Claims rep will be face to face with the customer, can write an estimate for damages and determine a total loss. They will go to wherever the vehicles daytime location is for the inspection and the Insured does not have to be present. What is the repair option that matches?
Heavy Equipment
Photo Appraisal
DRP
MDA
Choose one of the preferred shops that work with ERIE to setup repairs.
What is the repair option that matches?
DRP
MDA
Photo Appraisal
Estimate in Hand
__________is set when the insured's vehicle is not drivable and is going to be repaired in a state outside of the 13 states ERIE writes in.
DRP
MDA
Out of Territory Loss (Estimate Desk Review)
Photo Appraisal
All of these vehicles qualify for what repair option type?
Large commercial vehicles:
Fifth Wheel Trailer, Motorhomes, Semi-Truck/Tractor Trailer/ 18 Wheeler, Tow Truck, Utility Truck, Box Truck/Van
DRP
Heavy Equipment
MDA
Photo Appraisal
Can services be set up when speaking with the Erie Agent?
Yes
No
INSD calls in because their battery died
Setup MDA
Transfer to Roadside Assistance
Setup Photo Appraisal
Setup towing in ECC
INSD calls to file a claim because a rock hit their windshield and broke the windshield (no other damage). The vehicle is drivable. What repair would you setup?
MDA
Photo Appraisal
Transfer to ERIE Glass
Out of territory
