WorksheetsHotel operations
Total questions: 10
Worksheet time: 5mins
What is name of the 5 stars resort in the video?
24/7 Resort
Celtic Manor Resort
Golf Resort
Valero Resort
What is Ms. Michelle position?
HK Manager
Leisure Director
Concierge
Event Manager
How many HK managers are in the resort?
1
2
3
0
How many hotel rooms do they have?
More than 400
Less than 400
Around 250
About 350
To ensure each room meet the standard of 5 stars cleanliness, HK managers carry out?
Spot checking
Briefing
Meeting
General cleaning
Who is the top secret VIP guest staying in the resort?
Ronan Keating
Katy Perry
Snoop Dogg
Valero
In which department is "Lost & Found"?
Concierge
Front Office
Housekeeping
Sport & Leisure
What guest facility is not working due to water leaking?
Sauna
Swimming pool
Lift
Golf
One of her tasks is?
Arranging an event
Helping in the kitchen
Doing random spot checking
Checking-in VIP guest
What have been checked randomly by HK managers, EXCEPT/KECUALI?
Coffee & tea
Shower
Sauna
Main door
