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CHAPTER 5 Organizational Structure & Design

Total questions: 59

Worksheet time: 30mins

Name
Class
Date
1.

_____ defines how job tasks are formally divided, grouped, and coordinated.

a)

Organizational structure

b)

work speacialization

c)

Departmentalization

d)

Organizational behavior

2.

Organizational structure has six key elements. Which of the following is not one of these elements?

a)

departmentalization

b)

work specialization

c)

formalization

d)

authority

3.

Work specialization is the same as _____.

a)

a. departmentalization

b)

b. division of labor

c)

c. decentralization

d)

d. job grouping

4.

The basis by which jobs are grouped together is termed _____.

a)

bureaucracy

b)

specialization

c)

centralization

d)

departmentalization

5.

Proctor & Gamble departmentalizes by Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by _____.

a)

A. function

b)

B. process

c)

C. geography

d)

D. product

6.

A plant manager who organizes the plant by separating engineering, accounting, manufacturing, personnel, and purchasing into departments is practicing _____ departmentalization.

a)

a. target customer

b)

b. product

c)

c. functional

d)

d. geographic

7.

The unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom is termed _____.

a)

a. chain of command

b)

b. authority

c)

c. span of control.

d)

d. unity of command

8.

The right inherent in a managerial position to give orders and expect orders to be obeyed is termed _____.

a)

. chain of command

b)

authority

c)

power

d)

unity of command

9.

The _____ refers to the number of subordinates that a manager directs.

a)

A. span of control

b)

B. unity of command

c)

C. chain of command

d)

D. decentralization principle

10.

In an organization that has high centralization, _____.

a)

the corporate headquarters is located centrally to branch offices

b)

all top level officials are located within the same geographic area

c)

action can be taken more quickly to solve problems

d)

top managers make all the decisions and lower level managers merely carry out directions

11.

The primary characteristics of the _____ structure are that it breaks down departmental barriers and decentralizes decision making to the level of the work team.

a)

a. virtual

l

b)

b. team

c)

c. boundaryless

d)

d. organizational

12.

A small, core organization that outsources major business functions is a _____ organization.

a)

a. team

b)

b. virtual

c)

c. boundaryless

d)

d. matrix

13.

26. The more that lower-level personnel provide input or are actually given the discretion to make decisions, the more _____ there is within an organization.

a)

centralization

b)

disempowerment

c)

work specialization

d)

decentralization

14.

___________ specifies the firm’s formal reporting relationships, procedures, controls, and authority and decision-making processes.

a)

Organization Structure

b)

Organizations Infrastructure

c)

Organizational Structure

d)

Organized Structure

15.

In an organization the employees are grouped by product lines.

a)

Functional

b)

Divisional

c)

Hybrid/Matrix

d)

Team

e)

Network

16.

Simple structures are flexible and inexpensive, but are often only effective in small organizations.

a)

True

b)

False

17.

Which of the following is NOT one of the four basic organizational levels?

a)

Top Management

b)

Supervisors

c)

Middle Managers

d)

Lower Managers

18.

A __________ structure is composed of self-contained units or divisions.

a)

Matrix

b)

Learning

c)

Simple

d)

Divisional

19.

__________ is the principle in which an employee should have only one supervisor to whom he or she is responsible.

a)

Supervision

b)

Span of control

c)

Chain of command

d)

Work specialization

20.

An assembly line is an example of __________.

a)

Chain of command

b)

Supervision

c)

Span of control

d)

Work specialization

21.

A __________ organization structure combines the elements of functional and product-based departmentalization.

a)

Divisional

b)

Simple

c)

Matrix

d)

Learning

22.

Which of the following requires an individual to complete the same small task over and over again in order to contribute to a final project?

a)

Span of control

b)

Work specialization

c)

Chain of command

d)

Multitasking

23.

A company divides employees into eastern, southern, western and central regions. Which of the following describes such departmentalization?

a)

Geographic departmentalization

b)

Product departmentalization

c)

Target market departmentalization

d)

Process departmentalization

24.

Which of the following types of departmentalization involves grouping of individuals into departments based on different tasks?

a)

Product departmentalization

b)

Target market departmentalization

c)

Process departmentalization

d)

Functional departmentalization

25.

Which of the following is NOT one of the considerations when selecting a business structure?

a)

Customers’ demographics

b)

Size of the business or organization

c)

Worker skills and responsibilities

d)

Business purpose

26.

Which of the following types of business structures consists entirely of work groups and teams which perform an organization’s work?

a)

Productivity structure

b)

Team-based structure

c)

Employee-based structure

d)

Divisional structure

27.

_______________ is the formal arrangement of jobs within an organization.

a)

Departmentalization

b)

Organizational design

c)

Organizational structure

d)

Work specialization

28.

In describing the degree to which tasks in an organization are divided into separate jobs, managers use the term ___________.

a)

work specialization

b)

departmentalization

c)

chain of command

d)

span of control

29.

Which statement accurately defines work specialization?

a)

It is the degree to which tasks are grouped

b)

Jobs are ranked relative only to their worth or value to the

c)

It clarifies who reports to whom

d)

Individual employees specialize in doing part of an activity rather than the entire activity

30.

Functional departmentalization groups jobs by ______________.

a)

tasks they perform

b)

territories they serve

c)

type of customer they serve

d)

products or services they manufacture or produce

31.

Nestle can use which type of departmentalization?

a)

function

b)

geography

c)

process

d)

customer

32.

The line of authority that extends from the upper levels of management to the lowest levels of the organization is ____________.

a)

span of control

b)

centralization

c)

chain of command

d)

work specialization

33.

________________ is the obligation or expectation to perform a duty.

a)

responsibility

b)

authority

c)

span of command

d)

unity of command

34.

The theory that a person should report to only one manager is called ____________.

a)

unity of command

b)

span of control

c)

centralization

d)

decentralization

35.

The degree to which decision making is confined at a single point in an organization is described as

a)

unity of command

b)

chain of command

c)

centralization

d)

decentralization

36.

The degree to which jobs are standardized and guided by rules and procedures is called

a)

formalization

b)

centralization

c)

decentralization

d)

specialization

37.

When decisions tend to be made at lower levels in an organization, the organization is said to be decentralized.

a)

true

b)

false

38.

The theory that a person should report to only one manager is called unity of command

a)

true

b)

false

39.

The degree to which decision making is confined at a single point in an organization is described as decentralization

a)

true

b)

false

40.

Best departmentalization for KPTM is geographical

a)

true

b)

false

41.

organizational chart is the representation of organizational structure

a)

true

b)

false

42.

Organizational structure is the formal arrangement of jobs within organization.

a)

TRUE

b)

FALSE

43.

Organizing involves the process of dividing jobs that are suitable with organizational goals and directions.

a)

TRUE

b)

FALSE

44.

There are seven elements in organizational design.

a)

TRUE

b)

FALSE

45.

Work specialization refers to the entire jobs being broken down into steps and each steps is completed by a different persons.

a)

TRUE

b)

FALSE

46.

Functional departmentalization refers as grouping jobs on the basis of territory or geography.

a)

TRUE

b)

FALSE

47.

THREE (3) important concepts in chain of command are, authority, responsibility and overspecialization.

a)

TRUE

b)

FALSE

48.

When decisions tend to be made at lower levels in an organization, the organization is said to be centralization.

a)

TRUE

b)

FALSE

49.

In matrix structure, employees have two bosses.

a)

TRUE

b)

FALSE

50.

The divisional structure is an organizational structure made up of separate business units or divisions.

a)

TRUE

b)

FALSE

51.

The number of employees a manager can efficiently and effectively supervise refer to span of control.

a)

TRUE

b)

FALSE

52.

The specification of 'who report to whom' is known as ______________.

a)

division of work

b)

downsizing

c)

chain of command

d)

specialization

53.

Organizational structure that assigns specialist from different functional departments to work on one or more project led by projects managers is referring to _____________ structure.

a)

functional

b)

divisional

c)

functional

d)

matrix and project

54.

Which of the following is NOT a result of work that has become overspecialization?

a)

stress

b)

low turnover

c)

increased absenteeism

d)

poor quality

55.

______________ consists of a small core of full time employees and outside specialist temporarily hired as needed to work on projects.

a)

Virtual organization

b)

Matrix and project structures

c)

Team structure

d)

Divisional structure

56.

Below are the importance concepts of chain of command EXCEPT ________________.

a)

authority

b)

unity of command

c)

skills

d)

unity of command

57.

Which one of the following is NOT the characteristic of simple structure?

a)

Low departmentalization

b)

Decentralize authority

c)

Low departmentalization

d)

Little formalization

58.

Grouping jobs by type of customer and needs. This statement refer to _____________________.

a)

Product departmentalization

b)

Customer departmentalization

c)

Process departmentalization

d)

Geographical departmentalization

59.

Which of the following is traditional organizational designs?

a)

Functional structure

b)

Team structures

c)

Matrix and project structures

d)

Virtual organization