WorksheetsCHAPTER 5 Organizational Structure & Design
Total questions: 59
Worksheet time: 30mins
_____ defines how job tasks are formally divided, grouped, and coordinated.
Organizational structure
work speacialization
Departmentalization
Organizational behavior
Organizational structure has six key elements. Which of the following is not one of these elements?
departmentalization
work specialization
formalization
authority
Work specialization is the same as _____.
a. departmentalization
b. division of labor
c. decentralization
d. job grouping
The basis by which jobs are grouped together is termed _____.
bureaucracy
specialization
centralization
departmentalization
Proctor & Gamble departmentalizes by Tide, Pampers, Charmin, and Pringles. This is an example of departmentalization by _____.
A. function
B. process
C. geography
D. product
A plant manager who organizes the plant by separating engineering, accounting, manufacturing, personnel, and purchasing into departments is practicing _____ departmentalization.
a. target customer
b. product
c. functional
d. geographic
The unbroken line of authority that extends from the top of the organization to the lowest echelon and clarifies who reports to whom is termed _____.
a. chain of command
b. authority
c. span of control.
d. unity of command
The right inherent in a managerial position to give orders and expect orders to be obeyed is termed _____.
. chain of command
authority
power
unity of command
The _____ refers to the number of subordinates that a manager directs.
A. span of control
B. unity of command
C. chain of command
D. decentralization principle
In an organization that has high centralization, _____.
the corporate headquarters is located centrally to branch offices
all top level officials are located within the same geographic area
action can be taken more quickly to solve problems
top managers make all the decisions and lower level managers merely carry out directions
The primary characteristics of the _____ structure are that it breaks down departmental barriers and decentralizes decision making to the level of the work team.
a. virtual
l
b. team
c. boundaryless
d. organizational
A small, core organization that outsources major business functions is a _____ organization.
a. team
b. virtual
c. boundaryless
d. matrix
26. The more that lower-level personnel provide input or are actually given the discretion to make decisions, the more _____ there is within an organization.
centralization
disempowerment
work specialization
decentralization
___________ specifies the firm’s formal reporting relationships, procedures, controls, and authority and decision-making processes.
Organization Structure
Organizations Infrastructure
Organizational Structure
Organized Structure
In an organization the employees are grouped by product lines.
Functional
Divisional
Hybrid/Matrix
Team
Network
Simple structures are flexible and inexpensive, but are often only effective in small organizations.
True
False
Which of the following is NOT one of the four basic organizational levels?
Top Management
Supervisors
Middle Managers
Lower Managers
A __________ structure is composed of self-contained units or divisions.
Matrix
Learning
Simple
Divisional
__________ is the principle in which an employee should have only one supervisor to whom he or she is responsible.
Supervision
Span of control
Chain of command
Work specialization
An assembly line is an example of __________.
Chain of command
Supervision
Span of control
Work specialization
A __________ organization structure combines the elements of functional and product-based departmentalization.
Divisional
Simple
Matrix
Learning
Which of the following requires an individual to complete the same small task over and over again in order to contribute to a final project?
Span of control
Work specialization
Chain of command
Multitasking
A company divides employees into eastern, southern, western and central regions. Which of the following describes such departmentalization?
Geographic departmentalization
Product departmentalization
Target market departmentalization
Process departmentalization
Which of the following types of departmentalization involves grouping of individuals into departments based on different tasks?
Product departmentalization
Target market departmentalization
Process departmentalization
Functional departmentalization
Which of the following is NOT one of the considerations when selecting a business structure?
Customers’ demographics
Size of the business or organization
Worker skills and responsibilities
Business purpose
Which of the following types of business structures consists entirely of work groups and teams which perform an organization’s work?
Productivity structure
Team-based structure
Employee-based structure
Divisional structure
_______________ is the formal arrangement of jobs within an organization.
Departmentalization
Organizational design
Organizational structure
Work specialization
In describing the degree to which tasks in an organization are divided into separate jobs, managers use the term ___________.
work specialization
departmentalization
chain of command
span of control
Which statement accurately defines work specialization?
It is the degree to which tasks are grouped
Jobs are ranked relative only to their worth or value to the
It clarifies who reports to whom
Individual employees specialize in doing part of an activity rather than the entire activity
Functional departmentalization groups jobs by ______________.
tasks they perform
territories they serve
type of customer they serve
products or services they manufacture or produce
Nestle can use which type of departmentalization?
function
geography
process
customer
The line of authority that extends from the upper levels of management to the lowest levels of the organization is ____________.
span of control
centralization
chain of command
work specialization
________________ is the obligation or expectation to perform a duty.
responsibility
authority
span of command
unity of command
The theory that a person should report to only one manager is called ____________.
unity of command
span of control
centralization
decentralization
The degree to which decision making is confined at a single point in an organization is described as
unity of command
chain of command
centralization
decentralization
The degree to which jobs are standardized and guided by rules and procedures is called
formalization
centralization
decentralization
specialization
When decisions tend to be made at lower levels in an organization, the organization is said to be decentralized.
true
false
The theory that a person should report to only one manager is called unity of command
true
false
The degree to which decision making is confined at a single point in an organization is described as decentralization
true
false
Best departmentalization for KPTM is geographical
true
false
organizational chart is the representation of organizational structure
true
false
Organizational structure is the formal arrangement of jobs within organization.
TRUE
FALSE
Organizing involves the process of dividing jobs that are suitable with organizational goals and directions.
TRUE
FALSE
There are seven elements in organizational design.
TRUE
FALSE
Work specialization refers to the entire jobs being broken down into steps and each steps is completed by a different persons.
TRUE
FALSE
Functional departmentalization refers as grouping jobs on the basis of territory or geography.
TRUE
FALSE
THREE (3) important concepts in chain of command are, authority, responsibility and overspecialization.
TRUE
FALSE
When decisions tend to be made at lower levels in an organization, the organization is said to be centralization.
TRUE
FALSE
In matrix structure, employees have two bosses.
TRUE
FALSE
The divisional structure is an organizational structure made up of separate business units or divisions.
TRUE
FALSE
The number of employees a manager can efficiently and effectively supervise refer to span of control.
TRUE
FALSE
The specification of 'who report to whom' is known as ______________.
division of work
downsizing
chain of command
specialization
Organizational structure that assigns specialist from different functional departments to work on one or more project led by projects managers is referring to _____________ structure.
functional
divisional
functional
matrix and project
Which of the following is NOT a result of work that has become overspecialization?
stress
low turnover
increased absenteeism
poor quality
______________ consists of a small core of full time employees and outside specialist temporarily hired as needed to work on projects.
Virtual organization
Matrix and project structures
Team structure
Divisional structure
Below are the importance concepts of chain of command EXCEPT ________________.
authority
unity of command
skills
unity of command
Which one of the following is NOT the characteristic of simple structure?
Low departmentalization
Decentralize authority
Low departmentalization
Little formalization
Grouping jobs by type of customer and needs. This statement refer to _____________________.
Product departmentalization
Customer departmentalization
Process departmentalization
Geographical departmentalization
Which of the following is traditional organizational designs?
Functional structure
Team structures
Matrix and project structures
Virtual organization
