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WorksheetsCNA Communication
Total questions: 14
Worksheet time: 7mins
Which of the following is an example of nonverbal communication?
Writing a note in a patient's chart
Giving an oral report to a supervisor
Smiling at a new resident
Speaking in an encouraging tone of voice to a resident
If a resident is difficult to understand, a nursing assistant should:
Pretend to understand even when she does not so the resident won't be embarrassed
Restate what the resident is saying in her own words
Avoid communicating with the resident
Use cliches to make things easier for the resident
Which of the following shows a correct conversion of 9:50 pm to military time?
0950
9:50
2150
1950
A nursing assistant's responsibility with a resident's medical chart is to:
Keep the chart open for later use.
Make changes to the care plan.
Suggest the best treatment for the resident.
Record observations and care.
When should documentation be recorded?
Immediately after care is given.
At the end of the shift.
Whenever there is time to document fully.
Before the care is given while there is extra time.
Which of the following is an example of objective information?
Mr. Castillo is grouchy today.
Mr. Castillo's BP is 116/80.
Mr. Castillo says he feels dizzy.
Mr. Castillo has a stomachache.
What is the first thing a nursing assistant should do after getting a work assignment?
Set up residents for the next mealtime.
Ask the supervisor to change one of the assignments.
Check his assigned residents to see if immediate care is needed.
Take vital signs on all residents assigned to him.
One way for a nursing assistant to communicate effectively with a visually impaired resident is to:
Wait until the resident speaks before identifying herself.
Touch the resident on the arm before speaking to let them know she is there.
Use the face of an imaginary clock to explain the position of objects.
Speak as little as possible while providing care to avoid disturbing the resident.
Tom's supervisor reprimands him for being late to work. Later, Tom yells at a resident for being slow. Which defense mechanism is Tom using?
Displacement
Regression
Denial
Rationalization
Which of the following is the best way for an NA to respond to an angry resident?
Ignore the resident until he calms down.
Try to find out what is causing the resident's anger.
Ask the resident to stop being angry and yelling.
Restrain the resident until he has calmed down.
When is it appropriate for an NA to hit a resident?
When the resident is uncooperative during care.
When the resident threatens the NA or others.
When the resident hits the NA first and she needs to defend herself.
It is never appropriate under any circumstances.
When a resident is confused, the NA should:
Leave the resident alone until she is oriented again.
Avoid telling the resident about plans for the day.
Speak quickly and try to distract the resident.
Provide a quiet environment and reduce stimuli.
A person in a coma may still be able to:
Hear
Speak
See
Walk
When communicating with a resident with a functional barrier (like an oxygen mask), the NA should:
Remove the barrier so the resident can speak clearly.
Give the resident extra time to speak or use yes/no questions.
Insert a tracheostomy tube so the resident can speak.
Strongly encourage the resident to speak as much as possible.
