NEW
Font size
WorksheetsTrade In
Total questions: 9
Worksheet time: 5mins
The customer can return their device without packaging and receipt?
True
False
Under the Servicemember’s Civil Relief Act(SCRA) eligible postpaid customers can cancel service and have their number held for 39 months?
True
False
What does SCRA stand for?
Standard Class Restoration Activity
Servicemember's Civil Relief Act
South Carolina Research Authority
Southern Caller Reach Admission
To verify Duel SIM device, the customer must dial...
*#06#
*#07#
*#04#
*#02#
What is the first step to take before submitting a new unlock request?
Wait 24 hours after making a payment to bring account to current (when applicable)
Close account
Submit a Clarify case.
Who can request their own device unlock at att.om/deviceunlock?
Customers with a Consumer, AT&T Signature Program, CRU, or Prepaid account type
Any At&t Customer
Account Holder’s Spouse
If the customer does not qualify for Reduced Rate Suspend (RRST) another option is:
To disconnect service altogether
Give the phone to Goodwill
Voluntary Suspend/Restore - Mobility
If the customer purchased an apple product 10 days again and it now needs to be repaired, you should use the BRE process to do an exchange.
True
False
Notifications and communications regarding the SCRA (Servicemember's Civil Relief Act) are sent via:
Text Message
USPS Mail
