Free Printable eSIM Activation Refresher

Free Printable Worksheets

Worksheets

eSIM Activation Refresher

Total questions: 3

Worksheet time: 3mins

Name

Class

Date

1.

The number a customer has to enter when activating a phone with eSIM is...

a)

Phone number

b)

ZIP Code

c)

House Number

d)

Billing Account Number

2.

If a customer with iPhone 14 calls because they have issues with Facetime/iMessage, you should...

a)

Transfer to Advanced Technical Support (ATS)

b)

Transfer to NRST

c)

Troubleshoot by asking probing questions

d)

Ask if they have the latest version (iOS 16)

3.

What is an eSIM and it's advantages?

4 lines

100 %

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