Worksheets3.03 BE Accentuate the Positive
Total questions: 10
Worksheet time: 5mins
Which of the following would not help salespeople create positive customer/client relations:
Ignoring objections
Providing information
Showing enthusiasm
Offering services
It is easier for employees to develop positive customer/client relations if employees understand that each customer is
a possible problem.
a unique individual.
in a hurry.
like most others.
The primary reason the business benefits when salespeople practice good customer relations is that it
segments the business's market.
prevents customer objections.
develops repeat customers.
promotes quality service.
The human relations element that contributes to success in business is
offering high-quality goods at low prices.
having an easy return policy.
offering a wide variety of merchandise.
establishing good customer/client relations.
What is a factor that affects a business's relations with its customers?
Attitude of employees
Location of suppliers
Behavior of competitors
Condition of associates
A business should strive to build and maintain positive relationships with customers/clients because the quality of these relationships
creates motives.
affects sales.
stimulates quotas.
influences benefits.
When employees strive to see things from the customer's viewpoint, it helps the business build positive customer/client relations because the employees are
accommodating.
resourceful.
empathetic.
knowledgeable.
What should you do if a customer is being difficult or demanding?
Promise to give the customer a significant discount.
Tell the customer that his/her attitude is inappropriate.
Ignore him/her, and focus on another customer.
Continue to treat him/her with courtesy and respect.
Which of the following is a true statement regarding positive customer relations:
They happen naturally.
They completely depend on technology.
They require planning and work.
Only big companies can afford them.
Aparna loved the service she received at a local boutique, so she told all of her family, friends, and coworkers about it. As a result, several of those people visited the shop. The store enjoyed a boost in sales because of
corporate culture.
etiquette.
fierce competition.
word-of-mouth promotion.
