You are on-site fixing a client's laptop that will not load the OS. You are waiting to hear about your friend's awesome party that they are hosting this weekend, and your phone starts to vibrate. And it keeps vibrating. You're sure that all your friends are texting information about the party. What should you do? (Choose two.)

You are planning on formatting a hard drive with NTFS that will be used to share files between Windows 10 and Windows 11 Pro computers. Which of the following features are present in NTFS? (Choose two.)

You are logged into a Linux workstation with a regular user account. You need to execute a command with root permissions. Which command do you need to use?

A security consultant recommends that your secure facility implement biometrics as a form of building access control. Which of the following systems might they be referring to?

You are looking online to find pictures to use as part of promotional materials your company wants to make. Which of the following statements is true regarding online content?

In which type of security threat will someone try to gain access to a secure area without credentials by following someone else, who used their access rights, into the secured area?

A management directive requires that you keep hard copies of all your workstations' system configurations. You have all Windows workstations. Which command can you use to easily gather this information for remote workstations and save a report as a text file?

You have a situation that requires installing Windows 11 from installation media. You'll be launching Setup on the media while you are on the existing Windows 10 desktop. Which of the following is not an option?

You are configuring a wireless router for a home office. Which of the following changes will have the least impact on improving the security of the network?

You are going to move a desktop computer from one office location to another. It's on the floor, underneath the desk. Which of the following are good personal safety procedures to follow? (Choose two.)

You have just installed a second and third hard drive into a Windows Pro workstation. Each drive is 500 GB. The user wants to combine the two drives into one 1 TB volume. What should you create from those two drives to accomplish this and give the user a disk read and write performance boost?

Which feature of Windows Pro or higher editions is designed to encrypt storage volumes, must be activated by an administrator, and can encrypt operating system startup files?

Your iPhone has been stolen. To ensure that the thief does not have access to your data, what should you do?

You have installed a second hard drive in a Windows workstation. In Disk Management, what type of partition can you create that will allow you to create an unlimited number of logical partitions in it?

You have some older drives that you intend to donate to a nonprofit organization. You want to set all data on the drive to be nothing but 0s. What should you use to accomplish this?

A small business has two servers in their telecommunications room. They've come seeking your advice because the area has frequent power outages and they have lost important data on their servers as a result. What will you recommend for them to protect against this issue?

You are working on a Windows workstation that is operating very slowly. You want to quickly check system CPU and RAM usage to see whether anything appears amiss. Which two utilities can you use to do this? (Choose two.)

As the network administrator, you have set account lockout policies so that an account is locked out after five unsuccessful login attempts. What type of security threat will this deter?

Occasionally when visiting websites using Google Chrome, you receive a pop-up window in front of your browser. Generally, it's an advertisement trying to sell you something. Which of the following actions will stop this from happening?

Your company works with confidential government files. It is illegal for employees to copy any files to flash drives. Where do you specify this as well as the penalties for not complying with the rule?

A Windows computer user reports that their computer just completely locked up. On the screen is a message saying that the person pictured has participated in an illegal activity. The webcam turned on by itself, and the computer user was pictured. The message also says they can resolve the charges against them by paying a $500 fine. They are understandably shaken by the incident. What should you do next?

One of your technicians just touched a plastic bottle containing chemicals you are not familiar with. Their hand starts to feel like it's burning. Where can you find information on how to properly wash the technician's hands without making the problem worse, and how to dispose of the chemical?

You want to protect mobile device users on your network from potentially leaked files or data. Which of the following should you do to help reduce this risk? (Choose two.)

You are at a Windows command prompt. The folder you are in has hundreds of files, so when you view a folder listing, you want it to only show one page of files at a time. Which command should you use to do this?

You have assigned the Finance group Modify permissions on the D:\MonthlyReports folder. You then create a folder named D:\MonthlyReports\January. What level of permissions does the Finance group have to the folder D:\MonthlyReports\January?

Your company has a policy prohibiting illegal content on work computers. You have identified and verified illegal content on a user's workstation. What is the next step you should take?

Your Windows workstation is having intermittent video issues. The manufacturer's website suggests you install the latest driver. Which utility should you use to check the driver version installed on your computer?

On a MacBook Pro running macOS, what is the name of the bar of icons that runs along the bottom of the screen, allowing you to open apps?

A Windows workstation is not booting properly, and you believe it's a problem with system files. Which utility can scan and repair corrupt Windows system files?

An Android phone user reports that their phone can't connect to the Wi-Fi network, but they have a cellular signal. What is the first thing to have them try?

You are troubleshooting a Windows workstation that has malware on it. Following the best practice procedures for malware removal, you have gotten to the point where you've scheduled system scans and run anti-malware updates. What is the next step you should take?

When configuring NTFS permissions on a Windows workstation, what is the recommended method?

You are at a Windows command prompt in the D:\users folder. You want to use the copy command to copy the D:\users\jdoe folder to the D:\files folder. Which of the following statements is true?

You are working on your Windows computer and a security alert pops up, as shown here. What should your next action be?

You are instructing a new Mac user on the features of macOS. They ask if the system is capable of storing their passwords to various Internet sites. Which feature would they use for that?

You are troubleshooting a malware problem with a Windows 11 computer and find that you need to boot into safe mode\safe boot, which loads with minimal drivers. Which management tool can you use to force the system to boot into safe mode when it reboots?

Which of the following is an advantage of using share permissions over using NTFS permissions?

Your manager is concerned that your company could divulge PII. Which of the following types of data is not considered PII?

You are training mobile users on potential security risks. Which of the following could make users more susceptible to an on-path attack?

The network you manage has a dozen Windows workstations. You want to ensure that users do not have the ability to change the boot order so that they can't boot to an unauthorized device. Which step should you take?

A user needs to travel for a presentation and wants to be sure their laptop does not run off battery power, so they want to turn it off. However, they want to leave their files and applications running, so that when they turn it back on, the applications are already open. Which of the following statements is true?

You have a Linux server on your network. You want to back up all files in the /user/files volume without disrupting user access. What should you use to do this?

You have a Windows Pro workstation installed in a workgroup. There is no centralized security. Which tool should you use to help protect yourself against malicious network attacks?

You are working on a client's desktop computer, and the video card is dead. You can get a warranty replacement, but it will take three days to arrive. Or you can replace it with a more expensive card today, but the customer would need to pay the difference. Which of the following is the best way for you to continue the service call?

You are attempting to update a Windows 10 workstation using Windows Update. The update fails with this message: "Failure configuring Windows updates. Reverting changes." You reboot and try again but receive the same error. What should you try next? (Choose two.)

A user calls and complains that they can't see any printers when they try to print a document from their Windows computer. They say that they had three network printers showing yesterday, and they can access the server across the network. What will you do first?

A user calls the help desk because they are not able to access the Internet. After asking a few questions, you discover that if they type in IP address in the browser, then the website pops up. Other users on the same switch aren't having this problem. Where will you start looking for the problem?

Whenever you log into a computer at work, a screen with the company's name and some text appears. You must click OK before you can access the company network. What is a common purpose of a company's custom splash screen?

Which of the following features is available in the Home edition of Windows?

You're configuring a remote connection and need a protocol or process to ensure that both parties to a transaction are who they say they are and to encrypt their user information as it passes from one to the other. This will also check the system time and if it is off by more than 5 minutes, you will not be able to authenticate. Which of the following will you use?

A user called the help desk because their mouse is moving across the screen and windows are opening and closing. They believe it's not malware because they said they didn't do anything; they just opened an email with a strange subject. Which of the following will be most important to prevent malware on this computer going forward?

When your friend launches their new favorite game, they often get low memory warnings. Which two of the following can you do to prevent this problem from happening in the future? (Choose two.)

A friend is having trouble with the network connection on their Windows 10 computer, so you open Network & Internet in the Settings app. Which of the following is not an option there?

You need to manually configure the IP address for a server, so you go to Network and Sharing Center, click Change Adapter Settings, then right-click the connection, choose Properties, and select IPv6. Which of the following pieces of information is not needed to configure IPv6?

A user is trying to use Google Chrome on their Windows computer, but they receive the error message "Unable to access the network." If they use Microsoft Edge, they are able to access websites with no problem. What do you need to do?

Which of the following is not done/created before the change board approves a change?

Your company makes a full backup every Sunday. Monday through Friday they create differential backups. They keep the weekly backup for a month, the daily backups are overwritten each week, and they make a backup once a month that is kept for a year. What is this backup scheme called?

A user has called the help desk, and you've entered their ticket. The problem they describe is beyond your training. What do you do?

Your friend has a new Windows 11 computer, and they're getting way too many notifications while they're trying to work. What will you tell them?

Your client has computers using macOS and other computers that are Windows-based. They want to have a shared drive configured so that both operating systems can access it. The files are very large, some of them exceeding 4 GB. What filesystem should you use to format the shared drive?

A user wants to have Full Control over their C: drive and all the contents of it, because they have one program that defaults to saving files in a folder there. Why will you not give them this access? (Choose two.)

A user has a computer that suddenly started running very sluggishly. Upon inquiry, you find that they went to some websites yesterday that they don't normally visit, so you decide to follow the best practice procedures for malware removal. What is the first step?

A user tells you that they received a BSOD error on a Windows 10 computer. No changes have been made to this computer recently. What is the best way to restart Windows to see whether you can isolate the issue?

A user reports that their profile is very slow to load, then they get an error message that says, "unable to load profile." What should you suspect?

An app on your Android-based device won't open. What will you try first?

You're installing a new video card in a computer. It was an expensive card and you want to ensure that it isn't damaged by ESD. Until you are ready to place the card in the slot, what is the safest place for the card?

Your friend in another state is having a problem with their Windows 11 Home edition computer and wants your help. What could you do to provide the quickest possible help?

You are writing a script in Microsoft PowerShell to automate some processes that you perform daily. What file extension will the script file have?

You need to add a new user on a Windows desktop computer. Where can you go to do this? (Choose two.)

A user who is less comfortable with technology is having to navigate through File Explorer to a network shared resource several times a day. The user asks if there is an easier way. What will you configure for this user?

One of the users you are responsible for called the help desk because when they turned the computer on this morning, instead of booting into Windows, it showed a green screen with 1s and 0s running down it. What will you do?

Your mobile device locks after a short inactivity period for security reasons. Which of the following are common biometric devices for opening a mobile device whose screen is locked? (Choose two.)

A user logs onto their computer system and notices that several of their files are missing and some are renamed. What should you do?

A new network admin wants to try their hand at writing a PowerShell script. You tell them that's fine but to show it to you before they run it. What are possible undesirable effects of running a script file? (Choose two.)

You're considering purchasing new 3D printers. The printers have software that will be installed to create and print the 3D objects. There are also hardware requirements to consider. Which of the following is least likely to be a hardware requirement?

You have a macOS computer that is behaving in an unstable manner, so you press the Command+R keys while it is booting and enter Disk Utility. What option in Disk Utility will check and repair the filesystem?

You need to configure encryption for the data-at-rest on a new Windows Pro workstation. Which of the following are options? (Choose two.)

You're trying to share pictures with your friends. You both have iPhones, but your AirDrop doesn't seem to be working. Which of the following might solve the problem? (Choose two.)

A user has a Windows 10 Pro laptop that they have installed and tested lots of software on and now it will barely run. There is nothing that they want to save on it, and they've asked if you can just make it like new again. What is likely the easiest way to do this?

You're verifying settings on your router and notice that it only has WPA2, not WPA3. Your devices have all been working with WPA2 and you have some older and some newer devices. What should your next steps be? (Choose two.)

Your client has a computer on their network that they have configured to be a secure web server. How should you configure their router to ensure that traffic for the server is going to the server? (Choose two.)

You've tried to access a website that you're sure is safe, but you're getting an invalid certificate warning. What should you do?

A friend asks you what jailbreaking a device is and if they should do it. Which of the following is NOT true about jailbreaking?

You need to configure a VPN for a new salesperson. Where is this done in Windows 10? (Choose two.)

A user has a 32-bit application that they want to use on a 64-bit operating system and they have asked you if that will work. What do you tell them?

You are required to enter a username, password, and a code from an authenticator app on your phone before you can access the company website. What type of authentication is this?

You're troubleshooting a computer that appears to have contracted a boot sector virus, following the best practice procedures for malware removal. It seems to be booting OK now, and you have created a restore point in Windows. What is your next step?

Computer users are often reluctant to have anything change, so gaining their acceptance prior to the change will make a transition run more smoothly. What are two ways that you can gain end-user acceptance to a change? (Choose two.)

Your company does a full backup every Sunday and incremental backups all the other days of the week at the end of the day. If you come in on Wednesday morning and your system has crashed, what backups will need to be restored so that your system will be fully recovered?

You need to make a secure connection to a remote router and make some configuration changes. What will allow you to do that securely?

What is the danger in using an operating system that has reached EOL?

You need to ensure that your Linux computer is up-to-date. Which command can be used to do this automatically?

You have hired a new network administrator. We'll assume their name is NewUser. How many and what type of accounts will you set up for NewUser?

An application on your mobile device has crashed and is unresponsive. What should be your first choice to fix it?

You are running late because your morning appointment took longer than you thought it would. Your next client meeting is in five minutes, and they're 20 minutes away. What do you do?

You have downloaded some open source license software. What are you usually allowed to do with it? (Choose two.)

You're in the middle of a major IT systems change and have gotten to a point where you realize that it's not going to work without shutting down everything for a week. This would cost the company a fortune and will put production way behind. What will you do?

You're working at your desktop computer, viewing a web page you use often, when a website that you know should be updating doesn't seem to be. In fact, if you access it from a different device, the website looks different. What can you do to force the website to update on your computer? (Choose two.)

You're on your smartphone and notice that the apps are all responding slowly, almost jittery when you change from one to the other. What is the first thing to do?