WorksheetsHS Ch.3 Week 1 Quiz
Total questions: 20
Worksheet time: 2hrs 40mins
Which of the following is not an interpersonal skill?
collaboration
decision-making
eye contact
leadership
When verbal messages do not match nonverbal messages it results in a (a) .
Match the statement to its correct type of communication.
Liam winks at Emily.
nonverbal
Katie calls Tatiana on her cell phone.
verbal
Gabrielle writes a letter to her grandmother.
written
Sheng posts a video on a social media site.
electronic
Match the example of body language to its possible meaning.
shrugging shoulders
uncertainty
biting fingernails
nervous; stressed
slouching in chair
disinterested
rolling eyes
frustrated; annoyed
nodding
agreeable
Is body language always a clue to what someone is feeling? Explain.
The person who gets a message from someone is called the (a) .
The person who gives a message to someone is called the (a) .
One key component of effective communication is that it must occur in the context of a (a) .
Which of the following is not a factor in building positive relationships?
using aggressive communication
taking ownership in the relationship
freely expressing thoughts respectfully
being an active listener
Showing empathy, considering one's audience, and active listening are skills that reflect (a) communication.
Facial expressions, gestures, and posture are examples of (a) communication.
Guidelines for (a) communication include avoiding long sentences, checking grammar and spelling, and avoiding text language or abbreviations.
Purposefully putting someone down or being disrespectful is an example of (a) communication.
Avoiding conflict and sending messages that are difficult to decipher is an example of (a) communication.
At the core of every aspect of human services is ___.
conflict resolution
decision-making
communication
problem-solving
Making eye contact, not interrupting the speaker, and asking questions are all examples of ___.
passive communication
active listening
mixed messages
ineffective communication
True or False: Nonverbal cues are the only cause of miscommunication.
True
False
When using (a) communication, messages may end up in the hands of the wrong people.
True or False: When using verbal communication, how something is said is just as important as what is being said.
True
False
When using ___ communication, it is important to remember that body language and tone cannot be interpreted.
verbal
nonverbal
written
electronic
