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WorksheetsCareer Management 1.0
Total questions: 53
Worksheet time: 27mins
The words "To," "From," "Date," and "Subject" appear in the heading of a
Memorandum
Business Letter
To get along better with your coworkers:
always tell the supervisor what coworkers say
listen and answer questions briefly and positively.
Which often has the most effect on the understanding of a spoken message?
What is said
What is heard
Nonverbal Communication
Voice Tone
Communication skills include
reading
math
health
science
When taking a telephone message at the workplace, it is best for the person to:
rely on his/her memory.
write the message down.
tell the message to someone.
tell the caller to call back later.
less
A leader’s willingness to take credit and blame for his/her actions is called:
accountability.
decisiveness
empathy.
vision.
Reading is important in the workplace because of the need to read:
Shakespeare’s great works.
a personal text from a coworker.
instructions from the supervisor.
TV Guide
Which represents ethical behavior in the workplace?
Replacing money stolen out of the cash drawer
Taking a one-hour lunch instead of 30 minutes when the boss is away
Reporting a coworker who is stealing merchandise
Deliberately shipping damaged goods to a customer
Most ethics problems in the workplace involve:
loyalty.
dishonesty.
punctuality
confidentiality
When a conflict arises between two coworkers, the best solution is to:
go directly to the supervisor without first discussing the problem.
fight it out with the coworker after work.
avoid the coworker altogether
communicate with the coworker to seek a solution.
When answering the phone at work, it is appropriate to:
chew gum.
use slang terms.
identify oneself and the company.
place the caller on hold immediately.
Which exemplifies positive communication skills at work?
Always telling jokes
Responding to memos, phone messages, and e-mails promptly
Never offering an opinion at meetings
Making personal phone calls early in the day
Why is consensus important?
Group members can support a decision and move forward.
Group communication is weakened.
It causes resentment on part of some group members.
It allows part of the group to move forward.
For the employee, teamwork usually results in:
loss of communication.
lower self-esteem.
greater insurance coverage.
increased morale.
A result of using teamwork in an organization is:
decreased worker morale.
increased production and output
When addressing someone involved in a conflict:
use profanity.
talk to him/her in a private location.
When speaking to someone at work about a conflict:
try to embarrass him/her
use "I" messages.
When peers at work offer suggestions to correct a weakness, a person should
become defensive.
ignore them.
consider their suggestions.
always accept their advice.
Which is a benefit of conflict?
Differences are often settled.
Workplace injuries are prevented
Stress is caused
Relationships are weakened.
What skill helps a person follow oral directions?
Setting goals
Speaking clearly
Listening carefully
Multitasking
