The first step in checkout is to give the guest a final copy of the bill.

It is the of the many departments of the hotel business which directly interacts with the customers when they first arrive at the hotel.

is responsible for procuring the goods, raw materials & services required to operate the organization effectively.

FO department operates 24 hrs. a day

It is an arrangement of relationships that guieds a group of people for the achievement of specific goals.

To accept, block, store, and assign guest room reservations for individuals and groups.

It is the stage when the customer is planning to avail an accommodation in the hotel.

Direct and coordinate the activities of the front office department.

To provide guest services by carrying their luggage and assisting guests to their rooms.

the four phases of guest cycle are _______________.

The main responsibilities of the front desk agents are ____

Door attendants are responsible for all guest room keys.

To handle the telephone traffice for guests and the rest of the operations; to provide wake-up and message services.

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.