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WorksheetsCh 4 BUS2017 Planning Business Communication
Total questions: 22
Worksheet time: 11mins
According to the text, communication can be defined as the transmission of ________ from one individual or group to another.
verbal and nonverbal messages
information and meaning
verbal messages
sounds
The process of communication begins when ________.
the receiver decodes the message
a message is sent over a communication channel to the receiver
the sender has an idea
a message is put into words
Phrases such as probably, usually, often, soon, and right away can contribute to the communication barrier known as ________.
frame of reference
noise
lack of language skill
bypassing
Encoding involves translating a message from its symbol form into meaning.
True
False
As the communication barrier known as bypassing reveals, meanings are contained in people rather than in words.
True
False
Applying the 3-x-3 Writing Process to Business Messages
In what phase of the writing process should you spend the most time?
Brainstorming
Writing
Prewriting
Revising
The first phase of the writing process involves writing a rough draft of your message.
True
False
Valuing length over clarity leads to conciseness in writing.
True
False
During the prewriting process, writers need to consider how the audience response will impact the company’s achievement of long-term goals.
True
False
During the drafting process, the writer should conduct research without assistance from stakeholders of the message.
True
False
Analyzing and Anticipating the Audience
If you send a message to your supervisor and your supervisor forwards it to the vice president, the vice president would be considered your ________.
primary audience
informal audience
secondary audience
formal audience
Adrian is planning a business message and is deciding what kind of language is appropriate, what depth of explanation is needed, and whether the tone should be formal or informal. What prewriting task is Adrian completing?
Responding to the audience profile
Identifying the task and purpose
Organizing his message
Gathering information through research
Bailey must evaluate each business employee yearly. What communication channel should Bailey use to convey the results of the evaluation?
instant message
business letter
face to face conversation
Before you compose a message, ask yourself “Why am I sending this message?” and “What do I hope to achieve?”
True
False
When developing audience benefits, you will adapt your message to the receiver’s needs by putting yourself in that person’s shoes. This process is called ________.
sympathy
empathy
"you" view
Choose the most effective way to revise the following sentence for positive emphasis.
Students cannot park in Lot C until August 25.
Students can park in Lot C.
Students may park in Lot C beginning August 25.
Lot C is off-limits to students until August 25.
Students: No parking in Lot C!
Which of the following is a best practice in avoiding biased language?
Use the word “they” to avoid identifying gender based on observation
Relate to coworkers by pointing out that you share their ethnic background
Identify the generational category of the person you are speaking with
Include unfamiliar words when you speak with people at work
A letter is an effective channel for an internal written message requiring formality or sensitivity.
True
False
“I have decided to allow you to take Friday off” effectively applies the “you” view.
True
False
Because jargon can be confusing, it should be avoided in most business writing.
True
False
Collaboration on team-written documents may be necessary for projects that are big, have short deadlines, and ________.
include digital images
require the expertise or consensus of many people
are written on company letterhead
involve ethical or legal issues
Which of the following represents a benefit of team-written documents?
Working together helps members learn more about the organization’s values and procedures.
Collaboration protects an individual from blame when a project isn’t completed on schedule.
Team-written documents and presentations are less formal and more up-to-date.
Working together helps to create functional barriers that improve formal communication.
