WorksheetsRefresher - MC, RP & Financial options
Total questions: 10
Worksheet time: 5mins
How do we start the MC process if the cx is calling us?
By creating a manual SO
By setting up a repair post-sale
By sending a ticket to RP
By sending a BEFU on the cx page
MC will always be around 30%-50% of the original value of the item.
True
False
For how long is the policy for the cx to be able to send the ring back to us for repair?
60 days
30 days
There is no repair policy.
1 year
If a cx has Extend, I will need to create the repair and put on the insurance field that the cx owns Extend.
False
True
What is the current timeframe for the repairs?
4 weeks after the inspection is completed
4 weeks including the inspection
2-3 weeks after the inspection is completed
2-3 weeks including the inspection
Affirm is a valid payment method only at the online checkout.
True
False
WFF is a valid payment method only at the online checkout.
False
True
How much is the percentage cx needs to put down on a Layaway order?
15%
50%
10%
20%
Affirm will always be a 0% interest option to all of the cx.
True
False
If a cx has already placed an order and is already showing on NS and already apply through WFF and was approved for less than the total of the order, what will be the two things we will need to do?
Take the payment for the difference and ticket CSS
Take the payment for the difference and flip the Payment method(web) to WFF.
Flip the Payment method(web) to WFF and ticket CSS
Take the payment for the difference and chat General
