WorksheetsTotal Quality Management
Total questions: 10
Worksheet time: 5mins
Total Quality Management Focuses on
Employee
Customer
Employee &
Customer
Profits
Which of the following are key components of a Total Quality Management system?
Individual responsibility, incremental improvement, use of raw data
Collective responsibility, continual improvement, use of raw data
Group responsibility, staged improvement, knowledge
Involves everyone, continual improvement, use of data and knowledge
Which of these is not the principle/main focus of TQM?
Customers’ satisfaction
Efficient, effective and process
Annual profit
Total involvement of people in an organization
What is Total Quality Management?
A management approach aiming to deliver products and services that meet or exceed customer expectations
A sales approach that aims to sell at the lowest possible cost
A management approach that aims to reconcile suppliers and buyers
A sales approach that aims to sell as much as possible
______ is a combination of written and unwritten codes of principles that govern decisions and actions within a company.
Integrity
Ethics
Trust
Leadership
Which of the following is not a building bricks of TQM?
Teamwork
Leadership
Training
Trust
the degree of excellence of a thing; a distinctive attribute
Quality
Quantity
The term ________, defines the entire organization, all parties departments and functions – it requires involvement & input of everyone in the organization, from top management to its employees like the rank and file
Total
Quality
Management
__________ is the way the organization act & operate procedures, policies. It also includes the training and instruction to all our employees
Total
Quality
Management
________ means fully meeting the customers needs and requirements all the time
Total
Quality
Management
