WorksheetsCRT KNOWLEDGE CHECK
Total questions: 30
Worksheet time: 15mins
Which of the following is one of the Blue Box Values?
We Do What's Right
We win by selling
Company first before customers
We succeed by revenue
Card Members may make up to ____ payments per Card in a 24-hour period, if eligible
5
4
9
6
Payment History on ISP shows payments made for the last ____ months.
18
20
12
24
Based on the Customer First Call Flow, which of the following adds value to the call conversation?
Active Listening
Recap
Intent
Value Generation
What is the maximum number of eligible bank accounts that can be enrolled on each card?
12
8
9
20
If payment is made over the phone with a CCP, how long does it take for the payment to post to the Card Member's account?
36-48 hours
12-24 hours
24-36 hours
36-72 hours
Which of the following does not earn Membership Rewards Points?
Business Gold Card
Plum Card
Business Platinum Card
Blue Business Plus Credit Card
In lending cards that earn cash back, how is cash back applied to the account?
Cash Card
Statement credit
Gift card
Check refund
Which of the following card has the 4 One-Time Guest Passes benefit?
Marriott Bonvoy Business® Card
Delta SkyMiles Reserve Business Card
SimplyCash Business Plus Credit Card
Hilton Honors Business Card
How much is the new annual fee of each Additional Business Platinum Card?
$895
400
350
$400
What is the annual fee of the Business Green Rewards Card?
No annual fee
$95
Free
$65
This feature gives charge cards the ability to pay less than the full statement balance.
Pay in Full
Plan it
Installment system
Pay Over Time
Through the _____, travelers may not need to remove belts, shoes, light outerwear, or jackets, their 3-1-1 compliant bag, or laptop.
TSA PreCheck
Global Entry
Clear
Global Lounge
For Business Platinum Card, using Membership Rewards Pay with Points to pay for all or part of an eligible flight, or a travel booked with us and get ___ Membership Rewards points back.
35
unlimited
35%
5x
Every year, what is the maximum amount of statement credits that a card member can get from In-flight food and beverages (alcoholic and non-alcoholic) charged on his Business Platinum Card?
$200
$189
$100
None. In-flight food and beverages are not eligible to receive statement credits.
What is the annual fee of the basic Marriott Bonvoy Business Card?
125
$95
Free for life
$125
Payment Due date is ____ days from the statement closing date.
15
7
30
25
Which of the following statements is false?
Payment funds must be payable in US dollars.
CM must have their account number DDA and bank routing number to enroll a new bank.
The Card Member must be an authorized signer on all bank accounts they wish to enroll in electronic payments.
Cannot pay with funds from their American Express Personal Savings High Yield Savings accounts.
For Business Lending/Charge cards, we charge up to ____ returned payment fee.
$25
39
$40
$39
If the card member loves spending at Restaurants located in the U.S. (including takeout and delivery), which card will you recommend to them that may give them more MR points?
Business Gold Card
Business Green Rewards Card
Business Platinum Card
Plum Card
Which of the following is not an acceptable payment method?
Debit card payments
Balance Transfer check
Money Order
Wire Transfer
The total of the billed charges after a completed billing cycle.
Balance
Minimum due
Total balance
Statement balance
The sum of the billed and unbilled charges.
Recent charges
Minimum payment due
Remaining statement balance
Total balance
Aside from paying at least the minimum payment due, what other factor must be considered to avoid going past due?
Payment due date
Payment cutoff
Payment processing time
All of the mentioned choices.
Where do we go in ISP to update the card member’s preferred name?
Name Change
Customer Details
Name Change form
Relationship tab
Where do we go in ISP to check the annual fee's renewal date?
Membership fees
Account opened date
Account summary
Member since date
If we subtract the refund credits from the bill, we get the _______.
Remaining statement balance
Statement balance
Minimum payment due
Pay in full balance
Which of the following is not allowed to make a payment over the phone with a CCP?
Additional Card Member
AM-Full
Unauthorized Caller
All of the mentioned choices.
If payment is made Before ____, it will post the same day.
8:00 PM ET
5:00 PM EST
8:00 pm MT
None from the choices.
Where do we go in ISP to check if we can approve purchases on the Card?
Transactions
Balance Summary
Recent Charges
Future Usage
