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CRT KNOWLEDGE CHECK

Total questions: 30

Worksheet time: 15mins

Name
Class
Date
1.

Which of the following is one of the Blue Box Values?

a)

We Do What's Right

b)

We win by selling

c)

Company first before customers

d)

We succeed by revenue

2.

Card Members may make up to ____ payments per Card in a 24-hour period, if eligible

a)

5

b)

4

c)

9

d)

6

3.

Payment History on ISP shows payments made for the last ____ months.

a)

18

b)

20

c)

12

d)

24

4.

Based on the Customer First Call Flow, which of the following adds value to the call conversation?

a)

Active Listening

b)

Recap

c)

Intent

d)

Value Generation

5.

What is the maximum number of eligible bank accounts that can be enrolled on each card?

a)

12

b)

8

c)

9

d)

20

6.

If payment is made over the phone with a CCP, how long does it take for the payment to post to the Card Member's account?

a)

36-48 hours

b)

12-24 hours

c)

24-36 hours

d)

36-72 hours

7.

Which of the following does not earn Membership Rewards Points?

a)

Business Gold Card

b)

Plum Card

c)

Business Platinum Card

d)

Blue Business Plus Credit Card

8.

In lending cards that earn cash back, how is cash back applied to the account?

a)

Cash Card

b)

Statement credit

c)

Gift card

d)

Check refund

9.

Which of the following card has the 4 One-Time Guest Passes benefit?

a)

Marriott Bonvoy Business® Card

b)

Delta SkyMiles Reserve Business Card

c)

SimplyCash Business Plus Credit Card

d)

Hilton Honors Business Card

10.

How much is the new annual fee of each Additional Business Platinum Card?

a)

$895

b)

400

c)

350

d)

$400

11.

What is the annual fee of the Business Green Rewards Card?

a)

No annual fee

b)

$95

c)

Free

d)

$65

12.

This feature gives charge cards the ability to pay less than the full statement balance.

a)

Pay in Full

b)

Plan it

c)

Installment system

d)

Pay Over Time

13.

Through the _____, travelers may not need to remove belts, shoes, light outerwear, or jackets, their 3-1-1 compliant bag, or laptop.

a)

TSA PreCheck

b)

Global Entry

c)

Clear

d)

Global Lounge

14.

For Business Platinum Card, using Membership Rewards Pay with Points to pay for all or part of an eligible flight, or a travel booked with us and get ___ Membership Rewards points back.

a)

35

b)

unlimited

c)

35%

d)

5x

15.

Every year, what is the maximum amount of statement credits that a card member can get from In-flight food and beverages (alcoholic and non-alcoholic) charged on his Business Platinum Card?

a)

$200

b)

$189

c)

$100

d)

None. In-flight food and beverages are not eligible to receive statement credits.

16.

What is the annual fee of the basic Marriott Bonvoy Business Card?

a)

125

b)

$95

c)

Free for life

d)

$125

17.

Payment Due date is ____ days from the statement closing date.

a)

15

b)

7

c)

30

d)

25

18.

Which of the following statements is false?

a)

Payment funds must be payable in US dollars.

b)
  • CM must have their account number DDA and bank routing number to enroll a new bank.

c)

The Card Member must be an authorized signer on all bank accounts they wish to enroll in electronic payments.

d)

Cannot pay with funds from their American Express Personal Savings High Yield Savings accounts.

19.

For Business Lending/Charge cards, we charge up to ____ returned payment fee.

a)

$25

b)

39

c)

$40

d)

$39

20.

If the card member loves spending at Restaurants located in the U.S. (including takeout and delivery), which card will you recommend to them that may give them more MR points?

a)

Business Gold Card

b)

Business Green Rewards Card

c)

Business Platinum Card

d)

Plum Card

21.

Which of the following is not an acceptable payment method?

a)
  • Debit card payments

b)

Balance Transfer check

c)

Money Order

d)

Wire Transfer

22.

The total of the billed charges after a completed billing cycle.

a)

Balance

b)

Minimum due

c)

Total balance

d)

Statement balance

23.

The sum of the billed and unbilled charges.

a)

Recent charges

b)

Minimum payment due

c)

Remaining statement balance

d)

Total balance

24.

Aside from paying at least the minimum payment due, what other factor must be considered to avoid going past due?

a)

Payment due date

b)

Payment cutoff

c)

Payment processing time

d)

All of the mentioned choices.

25.

Where do we go in ISP to update the card member’s preferred name?

a)

Name Change

b)

Customer Details

c)

Name Change form

d)

Relationship tab

26.

Where do we go in ISP to check the annual fee's renewal date?

a)

Membership fees

b)

Account opened date

c)

Account summary

d)

Member since date

27.

If we subtract the refund credits from the bill, we get the  _______.

a)

Remaining statement balance

b)

Statement balance

c)

Minimum payment due

d)

Pay in full balance

28.

Which of the following is not allowed to make a payment over the phone with a CCP?

a)

Additional Card Member

b)

AM-Full

c)

Unauthorized Caller

d)

All of the mentioned choices.

29.

If payment is made Before ____, it will post the same day.

a)

8:00 PM ET

b)

5:00 PM EST

c)

8:00 pm MT

d)

None from the choices.

30.

Where do we go in ISP to check if we can approve purchases on the Card?

a)

Transactions

b)

Balance Summary

c)

Recent Charges

d)

Future Usage