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WorksheetsSOP
Total questions: 25
Worksheet time: 13mins
What is the full form of ResQ?
Reliance
Expert Service Quality
Reliance
Express Service Quality
Reliance
Experience Service Quality
Reliance
Extreme Service Quality
Storage location (Sloc) for Saleable stock is ______________
1001
1003
1000
2999
OOP Stands for _________
Out of Planogram
Out of Product
Out of Program
Out of Plan
When do discounted points get credited in Employee R-one card?
In 12 mins
In 24 hrs
In 12 hrs
In 48 hrs
Refund
to Customer is given in form of ___________
Cash
Cheque
Gift Voucher
Gift Card
Frisking
(Physical Check) of customers at the time of his entry into the store is
mandatory
YES
NO
For any errors/problems in IT/system, you need to log a call on which of the following portal?
IT Helpdesk portal
CRM portal
Complaints Management Portal
Service desk Portal
_______________Portal will be used at store for issuance of coupon to give Discount to the customer
Store Perform
SEL Portal
Service desk Portal
Store Discount Portal
Which size labels are used for displaying Accessories
A5
A7
Small
Extra Small
A person can select multiple SELs to be printed at one time
TRUE
FALSE
VOC Stands for _______
View of Consumer
Voice of Customer
Variety of Consumable goods
None of the above
We can reopen the Closed service request in Service Desk Portal
TRUE
FALSE
LMS stands for __________
Lead Management System
Lead and Manage Source
Learning Management System
Learn and Manage Source
If we find error in SEL printing ,we should____
Log call in Service Desk Portal
Mail to Local IT team
Log call in Value.ril.com
Mail to BPQIT team
Discount Portal is use to give following discount….
Promotion Discount
EOL Discount.
Category Discount
All Of Above
One free PMS Coupon is provided with every RCP sold.
TRUE
FALSE
To be eligible for 'Customer Service Incentive' the Service Quality Scores should be above _____%
70%
85%
90%
95%
Our biggest asset is/are __________
Store
Company
Customer
People
Store is not supposed to raise STO against any OOP/GOOP articles
TRUE
FALSE
When customer comes with complaint about delivery not done then we have to ___________
Create Service Order in CRM
Create Service Request in CRM
Log call in Service Desk Portal
Create Complaint in CRM
If the 'Grab and Go' product is found defective at the time of demo _________
We apologize and guide him to service centre
We apologize and given money back
Products once billed cannot be replaced
We apologize and product is replaced
SEL should be placed on which side of the products? (viewer's perspective)
RIGHT
LEFT
What is the app name in Jio POS for count correction.
Mobile Suite
Auto PI
Count Correction
SAP R3
When should attachments/accessories be proposed?
After customer has bought product
Along with products demonstration
when cutomer finalized the product
Depend upon customer need
ResQ care Plan (RCP) is applicable to all products
TRUE
FALSE
