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Business Writing 2

Total questions: 20

Worksheet time: 11mins

Name
Class
Date
1.

The correct sequence of the communication process is:

a)

Sender, Channel, Encoding, Message, Receiver, Decoding

b)

Sender, Encoding, Message, Channel, Receiver, Decoding

c)

Sender, Channel, Message, Encoding, Receiver, Decoding

2.

In the communication process: “The message starts from my end, I’m the one who decides to send, the message is up to me to decide, so listen carefully and take me as your guide”. Who am I?

a)

Message

b)

Channel

c)

Sender

d)

Encoding

3.

In the communication process: “I must be selected at the beginning of any communication, I am the manner in which the message is sent to a certain location.

I include speaking, writing, an email, a text message and a fax, and even body language is part of me perhaps”. Who am I?

a)

Sender

b)

Message

c)

Channel

d)

Receiver

4.

In the communication process: “I am the target of the process, I am your other end. I could be your boss or even just a friend”. Who am I?

a)

Sender

b)

Channel

c)

Message

d)

Receiver

5.

In the communication process: “I transform thoughts into a form that can be sent. I do this on purpose to make sure of what I meant. Words are one shape of my transformation, so wait until I decide on the information”. Who am I?

a)

Sender

b)

Encoding

c)

Decoding

d)

Channel

6.

In the communication process: ”I mentally process the message into understanding. If I can't do that, the message fails and will experience a wrong landing”. Who am I?

a)

Sender

b)

Encoding

c)

Decoding

d)

Receiver

7.

In the communication process, the receiver cannot provide feedback to the sender.

a)

True

b)

False

8.

In the communication process, an e mail is considered a channel.

a)

True

b)

False

9.

In the communication process, body language is considered a channel.

a)

True

b)

False

10.

In the communication process, there are 5 phases starting from the sender and ending with the receiver.

a)

True

b)

False

11.

The first letter in every word in your email subject must be a capital letter.

a)

True

b)

False

12.

Dears,

I am ........... because i would like to invite you all for a meeting.

a)

reach out

b)

reaching out

c)

reach

13.

The laptop and ........... accessories are expensive.

a)

It's

b)

Its

14.

We will arrange for a new program ............ customer satisfaction.

a)

to overcome

b)

to achieve

c)

to agree

d)

to be

15.

The meeting will be .......... at 10 a.m on Sunday.

a)

Hold

b)

Holding

c)

Held

d)

Hold on

16.

He will arrive ...... 11:00 a.m.

a)

on

b)

in

c)

at

d)

by

17.

I will see you ........ Monday.

a)

in

b)

at

c)

on

d)

by

18.

The project will start ........... April.

a)

in

b)

on

c)

at

d)

by

19.

The company has been in the market ........... 1998.

a)

for

b)

in

c)

since

d)

on

20.

Can you please .......... back to him for any other questions?

a)

reference

b)

refering

c)

refer

d)

referred