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WorksheetsShared Articles and Online Gaming
Total questions: 10
Worksheet time: 5mins
IF Customer has Ping Issue After CCA Adjust MTU Still Same Issue ,CCA Right Action
Add TE-Data DNS
Create IR/Case Online Gaming
Add Google DNS
Gaming Q will Follow with Cst within
15Min
30 Min
1 H
In Case Cst Complaint From Game settings issue ,CCA Right Action
Create IR/Case Online Gaming
Add Google DNS
Inform Cst to back to Computer Specialist
In case cst has issue in Online Gaming CCA Should ....... As First step :
Add TE-Data DNS
Create IR/Case Online Gaming
Check last fix date according to TTS and customer input at same time
In case cst has Line is congested or within ratio CCA Right Action :
Inform Cst to back to Computer Specialist
Create IR/Case Online Gaming
Deliver the script to customer
In Case cst has Black List Category Can Make Early renewal Normally
TRUE
False
SLA For TT ( Broadband>Non Technical Complaint>Deny of ownership) Will Be:
2 WD
3WD
15 WD
In Case Cst has suspended account with reason (Fraud Broadband Migration) CCA Right Action
Inform cst to pay His Bill
Create TT ( FBB Non-Tech Complaint--Internet Service--Fraud Broadband Migration Suspension)
Inform cst to refer to CSO
WIFI repeater (TP-Link RC120-F5 ) Is available in all Branches
FALSE
TRUE
In Case cst has suspension Reason (Black List ) CCA Right Action
Create TT (Broadband > Non Technical Complaint > Fraud action ) With Sla 2WD
Create TT ( FBB Non-Tech Complaint--Internet Service--Fraud Broadband Migration Suspension) With SLA 3WD
Create TT ( Broadband>Non Technical Complaint>Deny of ownership) With Sla 15 WD
