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WorksheetsUnit 208 Understand Legal, Regulatory and Ethical Requirements
Total questions: 13
Worksheet time: 9mins
What does a cooling off period in sales refer to?
Something you do after receiving the parcel
The seller sending you the goods
The amount of time you have to cancel
The time of year when you have purchased something
The Health and Safety at Work Act of 1974:
Keeps people safe at home
Is something I should know
Is about learning about plasters and bandaging
Covers occupational health
Data protection is a legal requirement for business selling goods and to
Throw personal information in the bin when finished
Keep data safe and secure
It does not apply to a UK business
Keep my family safe from others
A legal requirement in the workplace is maintaining the work area and keeping it (a) for colleagues.
Give two examples of an ethical requirement in business
Managing the staff on daily basis
Following the equality and diversity policy.
Dealing with customer complaints
Putting out the rubbish for the business.
Internally (In a workplace) how can you access legislation and legal regulations? (Choose 3)
Human resources
Staff handbook
Line manager
Searching the internet
Externally (outside the workplace) Where can you access legal information and on regulations (Choose 3)
Citizens advice
Trade associations
FSA
Libraries.
Copyright law is a legal requirement for protecting individual and business intellectual property
YES
NO
Describe two methods when you communicate with your customers? (Choose 2)
Advertising
You dont need to communicate
Speak to my family
Posters
Why is it important to communicate with your customers? (Choose 2)
Its is not important as you are the seller
So you make sure how much stock you have
Customers could receive the wrong information
Organisations could lose income
The FSA stands for
Food Services Advertising
Finance Servicing Achievement
Financial Services Authority
Falling Standards Adverts
Why should you work within the limits of your job? (Choose 2)
You could put the organisation at risk
You might feel tired from doing the job
Consistency in delivering
You shoudnt and work as hard as you can
What is an ethical concern in business in Sales and Marketing? (Choose 2)
Talking down to your customers
Opening the shop when you feel like it.
Spamming
Price fixing
