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WorksheetsIntro to IT Ch 4: Section 6-8 Quiz Review
Total questions: 20
Worksheet time: 7mins
Jessica has connected her new printer to her Windows 10 computer, but Windows is not recognizing it. What should she do first?
Update the driver software
Cycle the power to the printer
Replace the USB cable
Restart Windows
Where is the BEST place to obtain the latest printer driver?
Printer reseller
Windows Update
Microsoft's website
Manufacturer's website
Windows stores print jobs in a temporary file on the hard drive. What is this file called?
Print Spooler
Print queue
Print Manager
Print driver
Janice installed a printer on her computer and shared it with Steve. Steve configured the printer on his computer and was able to print. Later that day, Steve attempts to print but gets an error that the printer is not responding.
Which of the following would be the MOST LIKELY reason for this?
Steve is not connected to the network
Janice has turned off her computer
Incorrect printer driver
Janice is not connected to the network
Where would you go to cancel a print job?
Print queue
Print options
Print spooler
Print driver
Which component is responsible for reformatting print jobs so that the printer can understand and process them?
Print spooler
Print queue
Print driver
Print manager
Which of the following is a benefit of 3D printing over traditional manufacturing?
Larger items can be produced
Wider variety of materials can be used
More precise angles
Consumes less material
Martin's computer suddenly displayed a blue screen and then restarted. Which of the following BEST describes what happened?
Software crash
System slowdown
System crash
Program force-close
MacBeth turned on her computer and noticed that some important documents that were stored in her User folder are now missing. Which of the following would be the MOST LIKELY cause?
Software crash
System crash
System slowdown
Malware infection
Which of the following terms describes the process of rearranging files on the hard drive so that the computer runs more efficiently?
Defragmentation
Safe Mode
Task Manager
Program force-close
Which of the following is the first step in verifying that a problem has been fixed?
Running a virus scan
Running the computer for an extended time period
Rebooting the system
Opening the program
Which Windows tool shows currently running programs and can be used to end a process?
Task manager
Services
Control panel
Default applications
Which of the following three-fingered salutes (key combinations) lets you open Task Manager?
CTRL, ALT, Delete
CTRL, ALT, Enter
CTRL, Shift, Delete
CTRL, Shift, Enter
Which of the following is the BEST way to handle a program that is unresponsive?
Reboot the computer
Force-close the program
Run a virus scan
Uninstall and reinstall the program
What is the main difference between a regular technical support specialist and a managed service provider technician?
Technical support specialist's services are outsourced as a third party.
Managed service providers do not need certifications or a degree.
Managed service provider's services are outsourced as a third party.
Technical support specialists do not need certifications or a degree.
Which of the following would be responsible for resetting a user's password?
Level 1 support technician
Level 2 support technician
Office manager
Network administrator
What should a level 1 technician do when they are unable to solve an issue?
Contact Microsoft support.
Escalate to a higher level of support.
Keep working at it until they resolve it.
Close the ticket and let someone else handle it.
Which of the following would be a reason a company would outsource their IT support?
To cut costs
For faster support
To keep a closer eye on data security
To have their own IT administrator
You can print to files as well as printers.
I'll buy that.
Hard pass.
You send a file to a printer, but nothing happens. What should you do?
Buy another printer
Start troubleshooting the issue
Send the print job again (and again) until it prints
Send the file to a different printer.
