We value your custom.

We're really pleased you shop with us.

I promise you that we take a lot of notice of our customers.

I assure you that we take all customer feedback seriously

I would like to apologise on behalf of the company for any inconvenience caused.

My colleagues and I are really sorry you had such a nightmare.

We have taken your suggestions on board and will review this process for the future.

We like your ideas and we might use them in future to improve this process.

We are happy to refund you the difference in price.

We accept that we will have to refund you the difference in price.

We hope this is all OK for you now.

We trust that you will find this a satisfactory response.

Should you wish to discuss this matter further, please let us know how best to contact you.

Don't be shy! Call or email me if there's anything else you need.