WorksheetsCFC Campaign 2022
Total questions: 10
Worksheet time: 2mins
What is the theme of CFC campaign 2022?
The Celebration of Service
The Magic of Service
The Power of Service
Celebrate Service
Customer Service Week is an international celebration that calls attention to the importance of customer service and the people who provide it, with these goals:
1. Boost ____ and _____.
2. Reward employees for the significant work they do.
3.Raise awareness of the value of customer service.
Choose the most appropriate words to fill in the blank.
confidence
morale
morale
teamwork
teamwork
confidence
confidence
positiveness
INITIATIVES TO IMPROVE CUSTOMER SATISFACTION :-
Meet and Greet patient in the lobby and wards by ________
Customer Liaison Crew
Customer Liaison Personnel
Customer Liaison Coordinator
Customer Liaison Person
Which platform can Customer / Patient can provide their feedback and compliment?
Inpatient Experience Survey
heart2heart
Outpatient Experience Survey
Customer Feedback Form
What does CED stands for?
Customer Engagement Department
Customer Evolution Department
Customer Expectation Department
Customer Experience Department
Evolution of CFC consists of _______
appointment of CLiPs
appointment of ICLN
appointment of CLCs
appointment of CFC link personnel
What are the role of the CLiPs?
Doing cross audits on compliance to CFC
Briefing on Customer Focused Culture from time to time
Guide and coach staff to practice CFC at all times
All as mentioned
What is the acronym that we used to handle difficult customer?
CARE
LOVE
CLIPS
HEART
What are the elements of Basic Courtesy?
Please choose the most appropriate answer
Eye contact
Smile
Nod
Wish
Eye contact
Smile
Nod
Greet
Eye contact
Smile
Greet
Wave
Eye contact
Smile
Blink
Greet
Who is the Director of Customer Experience Department?
Puan Rusmawati Khosim
Dato Sri Dr. Haji Azhari Bin Rosman
Encik Shamsul Hazli Bin Ramly
Dato' Akmal Arief Mohamed Fauzi
