WorksheetsXmas Body & Soul
Total questions: 15
Worksheet time: 10mins
What are the 4 parts of Body & Soul?
( More than 1 answer)
Know your staff
Just be you
Show you care
Share a smile
Why is small talk important?
( More than 1 answer)
To create presence
To know more about customer personal life
To lead into sales conversion
How to be an active listener?
(More than 1 answer)
Allow your customer to talk more
Listen to understand, Do not Judge
Avoid the temptation to interrupt
Just listen and let customer do the talking
What are some of the 'expected' moments that a customer will expect when entering our store?
A clean store
Finding the product he/she needs
A staff will attend to her
A good smelling store
What are the 'unexpected' moments that customer can experience in store that makes them remember us.
(More than 1 answer)
A warm and friendly atmosphere
Staff going the extra mile
Helping a customer who is carrying many things
Giving them more samples
When dealing with angry customers, what does H.E.A.T refers to?
( More than 1 answer)
Hear them out
Empathise
Action
Talk Product
I need to be aware of who is in my store.
True
False
I need to diagnose the customers problem as quickly as possible.
True
False
Getting to know my customer is important.
True
False
Telling stories is fun and i can do it in my own way.
True
False
I need to feel confident inviting customers back to store.
True
False
Always be the BEST VERSION of yourself on the shop floor.
True
False
Link and cross selling 2-3 additional products helps customers get more from their products.
True
False
What are 3 questions that must be asked before skincare product recommendation?
(More than 1 answer)
Describe your skin type?
What is your budget?
What is your skincare regime for day & night?
What is your primary goal?
Why is it important to cross sell different product categories?
(More than 1 answer)
To build basket
To help conversion
To build loyal customer
To recommend our best sellers from other categories that customer are unaware of
