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WorksheetsSteps of a Sale
Total questions: 20
Worksheet time: 11mins
Which of the following is an Open-Ended Question?
What color do you like more?
Will you wear the black shirt today?
Did you wear a green shirt yesterday?
Can I wear white shirt today?
What is a product feature?
What a consumer consumes
The benefit a consumer takes
The characteristic of a product
The competitive advantage.
If a potential customer looks at your product's sample again and again, what does that mean?
They are not interested in you.
They want you to finish your call earlier
They are hungry
They are interested in your product
What is non-verbal communication?
What we speak
What we write
Body Language
Noe of the options
What type of decision making process is relevant to the following purchase decision: Picking out a wedding ring
Extensive
Limited
Routine
Exclusive
What type of decision making process is relevant to the following purchase decision: Ordering a coffee drink from Starbucks (which you go to ALL the time)
Extensive
Limited
Routine
Random
What type of decision making process is relevant to the following purchase decision: Upgrading to a newer iPhone
Limited
Routine
Extensive
Logical
Christy, our real estate agent who is helping us find a new home, is asking questions such as how many bedrooms we need, what schools we're interested in, and if we have pets. What step in her sales process is she currently in?
Identify the Approach
Overcome Objectives
Determine Needs
Close the Sale
Asking your client to purchase your service or product during a sales procedure is known as what step of the sales process?
Suggestive Selling
Order
Pitch
Close the Sale
Visiting my client in another state to discuss a new software platform that I'd like to offer their company is what type of selling?
High Touch Selling
Low Touch Selling
My company sells custom hooded sweatshirts on our website that we promote on TikTok. This is an example of what type of selling?
High Touch Selling
Low Touch Selling
After what step in the sales process would you consider offering suggestive selling?
Determine Needs
Close the Sale
Overcome Objectives
Present the Product
I want to purchase a truck, but don't drive off road, don't tow a trailer, and never use the bed to haul anything. Gas mileage is not a major concern. What type of motive do I have for this decision?
Emotional
Potential
Rational
Attractive
I'm a new rapper named 'Money 4 Nuthin' and trying to get a record label to invest in my brand. They said no, to which I replied, "Pass me the microphone and check this out..." What type of method am I using for this sales objection?
Substitution
Boomerang
Demonstration
Superior Point
The record label looking into our rap artist 'Money 4 Nuthin' is still skeptical to our request for investment. We have also noted that we have songs that feature collaborations with major artists such as YoungBoy and Lil Baby. What type of method are we using for this sales objection?
Demonstration
Third Party
Booomerang
Substitution
Unsolicited calls (cold calls), door to door in person visits, referrals, webinars, seminars, networking, content marketing, and, especially, social media are all forms of what important sales tactic?
(a)
This is the term for the % of money from the total sales price that a sales person receives as part of their personal pay.
Commission
Hourly Pay Rate
Allowance
Dividend
The new Apple iPhone 14 has a 6.06 inch screen. Is that a product feature or benefit?
Feature
Benefit
Your customer at Foot Locker is looking at new Nike running shoes, and you tell them they are very light weight which will help them run faster in their upcoming track meet. Are you telling them about a feature or benefit of the shoes?
Feature
Benefit
The last step in the sales process is what?
Closing the Sale
Suggestive Selling
Overcome Objectives
Relationship Management
