WorksheetsBF10 BE Unit 6 Test
Total questions: 25
Worksheet time: 13mins
What effect does orderly and systematic behavior have on stress in the workplace?
Reduces stress
Increases stress
Creates stress
Maintains stress
At Oh-So-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the
lead shipping clerk, David is a part-time shipping clerk, Carrie is the shipping supervisor, and
Sharon is the vice president of distribution. Following a vertical chain of command, who is
Carrie's direct supervisor?
Pamela
David
Sharon
Todd
Why are unions a powerful force in business?
They organize workers into a single bargaining unit and increase their bargaining
power.
They encourage non-striking employees to work for striking employees.
They enable management to close businesses temporarily during labor conflicts.
They increase the number of concessions that employees must make in negotiations.
What aspect of collective bargaining signals the successful end of negotiations?
Union leaders and management have met to present their demands.
Management and union leaders have reached a tentative agreement.
Management and union leaders have completed their research on the issues.
A mediator has clarified the issues and offered suggestions to both sides.
Which of the following is an advantage to workers of having a union represent them?
Fair treatment of employees
Payment of union dues
Democratic votes on issues
Payment of wages during strikes
How do unions benefit businesses?
Unions can help businesses save time by recruiting employees.
Unionized companies pay higher wages.
Unions sometimes take control of personnel matters such as promotions.
Unions give employees more bargaining power.
Which of the following is a benefit of effective human relations at work?
Low productivity
More downtime
Increased cooperation
Increased wages
Calling in sick only if you are truly sick is an example of what type of behavior that builds positive working relationships?
Having a good attitude
Getting to know others on your work team
Carrying your own weight
Being cooperative
Sharing equipment with your coworkers is an example of what type of behavior that builds positive working relationships?
Having a good attitude
Demonstrating courtesy and respect
Carrying your own weight
Being cooperative
Organizing a charity event with your coworkers is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Being cooperative
Being enthusiastic about your job is an example of what type of behavior that builds positive working relationships?
Being cooperative
Getting to know others on your work team
Having a good attitude
Demonstrating courtesy and respect
Being patient with coworkers is an example of what type of behavior that builds positive working relationships?
Demonstrating courtesy and respect
Carrying your own weight
Getting to know others on your work team
Having a good attitude
Sharing both praise and constructive criticism is an example of what type of behavior that builds positive working relationships?
Carrying your own weight
Being cooperative
Getting to know others on your work team
Having a good attitude
Rhonda would like to develop her desirable personal traits so she can be more successful at work. What is the fi rst step she needs to take?
Analyze her undesirable traits.
Determine which traits are desirable.
Exercise her desirable traits.
Seek a mentor to help her.
How does exploring different kinds of activities help to define your own personality?
It helps you to accomplish more than other employees.
It helps you to motivate others.
It helps you to keep friends.
It helps you to determine what you prefer.
What is a potential benefi t to an employee who demonstrates initiative on the job?
Fewer performance reviews
More advancement opportunities
Decreased job responsibilities
Increased emotional intelligence
Two salespeople show little interest in their own activities as well as the activities of others. What type of attitude is being exhibited by the salespeople?
Positive
Constructive
Indifferent
Pessimistic
Which of the following statements about change in the workplace is true?
Being receptive to change helps employees to be successful.
An employee often can change the behavior of coworkers.
Employees accept change better if it is unexpected.
Employees usually can refuse to make changes they don't like.
Penny finds her daily work tasks to be less mundane now that she understands how they contribute to accomplishing the team's shared vision. Which benefit of a shared vision has helped Penny in this situation?
It provides focus for team members' energy.
It creates accountability.
It acts as a guide for decision-making.
It stimulates creativity.
Which of the following is a skill that coaches need to master to be effective?
Management
Communication
Flexibility
Integrity
Which of the following is one way that employers expect their employees to show loyalty to the business?
Coming to work on time
Working overtime without pay
Ignoring safety hazards
Socializing with coworkers
Some job application forms ask why the applicant left a previous job. Which of the following would be an acceptable answer to this question?
"I wanted to get out of a diffi cult situation."
"I couldn't get along with my supervisor."
"I was seeking a more responsible job."
"I was expected to do too much work."
Why do many businesses provide opportunities for their employees to continue their education or receive additional training?
To support the local community college
To be able to promote from within
To provide fi nancial assistance
To identify problems in the company
If three employees have the same level of ability and competence, what factor might a business use to decide which one to promote?
Tenure
Age
Gender
Seniority
Which of the following is the most serious consequence to an employee who fails to follow the business's rules of conduct?
Verbal warning
Dismissal
Suspension
Written documentation
