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WorksheetsKiểm tra bài cũ
Total questions: 10
Worksheet time: 3mins
1. Active or empathic listening behavior requires the most energy and attention?
True
False
2. Decode is an action …
To interpret a message according to your knowledge, experiences, and abilities
To interpret a message according to your perceptions, emotions, and skills
To interpret a message according to your perceptions, experiences, and abilities
To enterpret a message according to your knowledge, emtions, and perceptions
3. What do receivers do when encoding in communication?
To deliver the information, which may be a situation, cases, ect
Both are correct
Both are incorrect
To put thoughts into messages through perceptions, experiences, and abilities
4. What are the barriers to effective communication – sender?
Encoding wring and using the wrong communication channel
Encoding wring and using the exactness communication channel
Encoding straigh and using the wrong communication channel
Encoding straigh and using the exactness communication channel
5. Three dimensions of effective listening are sensing – processing and evaluating – responding
True
False
6. Strategies for improving listening skills
Ask questions, make distractions, judge the message, don’t read verbal and nonverbal messages, be aggressive
Ask questions, avoid distractions, don't interrupt, evaluate the message, read verbal and nonverbal messages, be empathetic
Do argument, interrupt to ask questions, evaluate the message, read verbal and nonverbal messages, be empathetic
Both are incorrect
7. What is the virtual communication in negotiation?
Use the face-to-face method for negotiation
Use the electronic devices for negotiation
Use the signals or eye-contacts for negotiation
Both are correct
8. Nonverbal communication is a mean of converting information to another which use of words, sentences and questions
True
False
9. Respoding in negotiation is actions that
The listener talking to the speaker that he is being heard
The listener sending the speaker verbal or nonverbal signals that he is being heard
The listener sending the speaker verbal signals that he is not being heard
Both are incorrect
10. Passive listening is actions when the listener acts as a sponge, taking in the information with no or little attempt to process or enhance the messages being sent by the speaker
True
False
