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WorksheetsWorkplace Readiness Practice Skills 01-04
Total questions: 21
Worksheet time: 11mins
An employee at an auto repair garage proposes a new, efficient way to safely dispose of used motor oil. This is an example of:
critical thinking and problem solving.
work ethic.
teamwork.
creativity and innovation.
Which is the best example of "demonstrating creativity and innovation"?
Evaluating potential solutions and resources
Developing and/or improving a product, service, or processes
Displaying a disciplined work ethic
Prioritizing your job tasks on a daily basis
You have researched the history of a product development and are about to propose providing and additional service to your customers that should create return business and customer loyalty. This proposal is an example of:
work ethic and adaptability
creativity and innovation
integrity and resolve
customer service
Eli proposed a plan to expand his business while cutting costs. This is an example of:
professionalism
big-picture thinking
dependability
creativity
Jasmine created an interactive department calendar, using an app to track attendance. Essentially she demonstrated:
creativity
efficiency
professionalism
big-picture thinking
Shawnee submitted new procedures to her supervisor on how to improve sales and service, based on a new model she learned about during a professional development conference. These new procedures represent a(n):
negotiation
innovation
collaboration
initiative
An example of demonstrating creativity and innovation at work is to:
arrive to work on time each day
follow work protocol as stated by the employee policies
have a positive relationship with your manager
learn to do your job more efficiently
The ability to find and allocate available resources to improve a product or service is an example of:
critical thinking
innovation
information security
career management
During a staff meeting, a supervisor asks employees to bring new ideas to the next staff meeting that will improve customer service. The BEST way to come up with good ideas is to...
research how competitors have done it
ignore requests that are outside of your job description
ask your coworkers what they would do
consult the employee handbook
Which of the following statements best resemble the creative process?
Find a disruption and imitate it
Find a repeating pattern
Find a pattern and disrupt it
Focus a single idea and repeat it
You are working on a time-sensitive project. Your coworker comes to you and says he needs to leave, due to a family emergency. He asks you to complete a project for him that is due that day. Following problem-solving steps, what is the FIRST step you should take to ensure all work is completed?
Concentrate on your project first
Tell your coworker you are unable to help
Evaluate the coworker's role and performance with the project leader
Clarify the priority of objectives with the project leader
The activity of examining information, events, or relationships and making disciplined assumptions that are clear, rational, open-minded, and based on evidence is:
subjectivity
critical thinking
brainstorming
managing resources
The first thing Barry does when he opens the home improvement store each day is to switch on the lighted "Open" sign. Today, the sign does not come on. How would Barry most efficiently determine if the problem with the power company or the sign itself?
Reset the circuit breaker in the basement
Replace the bulb in the sign
Attempt to switch on another device to see if it has power
Call an electrician right away
Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
Evaluate all factors needed and select the most suitable contractor based on the factors
Ask a coworker to help make the decision and select the best contractor using this rationale
Select the contractor who is the most affordable and explain why to your supervisor
Select a contractor who is closest in distance to the job location
Paul feels the schedule posted at his place of employment is confusing. He creates a new form and presents it to his manager, sharing his thoughts on how it could improve the current schedule. This shows Paul's:
values
diversity awareness
integrity
initiative
Which of the following best resembles initiative?
Following leadership obediently
Seizing a leadership opportunity
Ethically demonstrating opportunity
Making quality evaluations
Carla believes she is more productive when she listens to music at work, but her boss does not allow it. She should...
try to convince her boss of her point of view
put on headphones and listen in private
follow company policy
listen to it anyway since it is good for productivity
Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
resourcefulness
problem-solving
integrity
honesty
Being a responsible citizen means you should...
make ethical decisions
be number one in your office
be as productive as possible on the job
try to please everyone around you
Compliance with workplace policies demonstrates:
creativity
diversity
integrity
sensitivity
While working as a restaurant cashier, your friends come in to eat dinner. You should:
serve them "free" food
give them a discount on their food order using your employee discount
tell them you are not allowed to serve them
treat them as you would any other custormers
