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WorksheetsLeading change and building effective teams
Total questions: 30
Worksheet time: 30mins
First-order change is usually ____ by those affected
Less accepted
As equally as accepted as second-order change
More accepted
created
Continuous improvement is known as
Planned change
Second- order change
First-order change
Unplanned change
Positive change can be scary
True
False
Which is not a subsystem?
Pulmonary body system
Managers
Dietary
Hospital system
Lewin described planned change in stages. What is the second stage?
Refreezing
Analyzing
Unfreezing
Moving
Which stage combines Force Filed analysis and factors in facilitators and barriers?
Moving
Refreezing
Unfreezing
Analyzing
What is a result of complexity theory?
Magnet designation
Becoming a change agent
Implementing second-order change
Becoming an innovator
Which is not needed for change to occur?
Rejectors
Innovators
Early/late majority
None
What are attributes of change agents?
Caring
Sense of humor
Go beyond role
Commitment to self
Courage
Change and learning are?
Synonymous
Closely linked
Antonymous
Rarely occur together
What helps to support change?
Shared vision
Mental models
Personal mastery
Team learning
Systems thinking
Nurse leaders inspire change. How?
Establishing a sense of urgency
Establish connection
Active listening and effective communication
Ensuring that the change is unsustainable
Trust
Change leaders must remember the 4-A Model of Change. What are the As?
Align with purpose and values
Actively listening
Acknowledge thoughts and feelings
Adjust attitudes
Create Agency with genuine choices
Do you like change? Are you willing to adopt change?
Draw your favorite Halloween thing!
Which is going to best create a finely tuned team?
Interdisciplinary teamwork
Effective communication
Hardworking team members
Effective management and leadership
Which is not a team characteristic?
Have defined objects
Have ongoing positive relationships
Have effective and respectful communication
Have an unsupportive environment
Which is not an example of a healthcare team activity?
Assignments
Bedside shift report
Interdisciplinary rounding
Bed huddle
Which best describes an ineffective team?
Informal
Destructive criticism
Consensus decisions
Civility
The importance of ineffective teams has helped to develop the Quadruple Aim.
True
False
An effective team has been made. What was considered?
Behaviors
Similar skills
Characteristics
Stepping out
Jim, RN wants to thank his coworker Alex, RN for helping deal with a difficult patient and decides to get him a coffee and a donut. What effective team characteristic is Jim, RN displaying?
Demonstrating thoughtfulness
Being compassionate
Committing to resolution
Having synergy
Active listening is developing a response or argument in your head while the other person is still talking.
True
False
Which is the best definition of focusing on people's strengths?
Veracity
Effective communication
Acknowledgement
Flexibility
Which would be helpful in reducing medical errors?
Using SBAR
Effective communication
Debriefing
Chaoticness
Which is the most therapeutic response that helps in effective communication?
Alex, PCT did not tell me (RN) that the pt had a temp of 99.9, so I (RN) didn't know.
I (RN) want to establish an effective professional relationship with you Alex (PCT).
Alex, PCT doesn't seem to know what he is doing half the time.
All I (RN) want is for Alex, PCT to get this bath done and get out of my pt room.
Which is not a key concept of teams?
Conflict resolution
Committment
Willingness to cooperate
Having multiple missions
Employees can be terminated if they have a lack of willingness to cooperate and work with team members?
True
False
Having trust is the basis for leaders to facilitate the team's progress, and acts as influence currency. Which is needed for trust to happen?
Reliablility
Managing emotions
Sincerity
Competence
Look around! Time to vote for best dressed/ best costume!
