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WorksheetsWorkplace Readiness Practice Skills 09-12
Total questions: 14
Worksheet time: 7mins
Oki is a sales associate at a computer sales store. He notices an older man with tattered clothing enter the store. How should he first approach the customer?
Inform the customer of available lay-away plans.
Ask the customer to look at the posted dress code and leave.
Greet the customer and ask if he would like his assistance.
Wait until the customer approaches him and handle it.
Sierra has taken initiative to create a new operations manual for the office. To gather accurate information for the manual, she decides to survey the staff to determine which procedures are currently used. Sierra is demonstrating:
independence
internal customer service
career goals
telecommunications
A customer who speaks little English calls with questions about a product he recently purchased at your store. You are having difficulty understanding him. What is your best approach to helping this customer?
Find a coworker of another ethnicity who can help.
Send the caller to your supervisor.
Tell the customer you cannot understand him and ask him to visit the store.
Follow the established customer-service policy.
Project tasks have been assigned to individual team members. Which action MOST hurts the potential success of the team?
Have distinct roles
Inspiring competition among team members
Individuals requesting help when problems arise
Focusing exclusively on individual roles
Which of the following BEST describes contributing to the success of any team?
Isolating your work to be more productive
Working collaboratively with others
Asking others for assistance
Volunteering to be the leader
______ allows you the opportunity to define your company's goals, ethics, culture, and norms for decision making.
The vision statement
The mission statement
Legal disclaimers
The manufacturer's resources
Which of the following is most closely related to the "culture" of an organization.
Company values
Workplace procedures
Economic advantage
Competitive edge
The sometimes predictable fluctuations in economic activity of one company, such as employment and production, are referred to as:
the business cycle
microeconomics
the law of demand
the law of supply
What is the result of a large supply but a low demand for a particular product?
an increase in price
an increase in competition
surplus
a monopoly
If you are interested in a promotion, which of the following is essential?
Take coworkers to lunch.
Develop a friendship with your supervisor.
Hire a life coach.
Acquire and prove new industry knowledge.
You are concerned because you are 50 pounds overweight. A logical short-term goal is to:
lose 10 pounds in a month
set a total weight loss goal
decide to stop eating a certain food
exercise for three hours
When applying for a job that has specific requirements, you should clarify, emphasize, and elaborate on your ability to perform those tasks in your...
resume
references
bibliography
cover letter
A benefit to preparing and taking your own lunch to work is:
it cuts down on time needed for lunch break
it provides the opportunity to eat healthier
it is good for the environment
it promotes workplace morale and culture
An employer responds positively to Alice's application by calling and asking her to interview in person. Her parents can help her the most by:
assuring Alice that she will do great on the interview
asking her mock questions and giving feedback
writing a strong reference letter to her potential employer
purchasing a new ball gown for the interview
