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WorksheetsBusiness Studies J2 Mid Term Test
Total questions: 40
Worksheet time: 20mins
---------- is a vital link between an organization and the outside parties
Managing director
Messenger
Receptionist
Personnel Manager
Receptionist office is the waiting area for visitors to an organization. it's location, physical arrangement and appearance...…
create impressions on the minds of visitors
indicate the profit margin of the organization
should be modern and trendy
must be selected by staff
An appropriate greeting by a receptionist is
Good afternoon, can I help you?
Hi, great to see you
Hello, who have you come to see?
What do you want?
Which of the following is not a document handled by a receptionist?
Request form
Visitor's card
A diary
An invoice
A courier arrives with an urgent package that has been damaged in transit. It is addressed to a senior manager who you know is in an important meeting and it is marked urgent and confidential. As a receptionist you would------
refuse to accept it
call the manager to come to reception
open it immediately to check the damage
accept it but write a note about the damage on the delivery slip that the courier ask you to sign
The first thing that a visitor is most likely to note about a receptionist is
what they are wearing
whether they are attractive or not
whether they have an accent
whether they are friendly and welcoming
which of the following qualities and personal attributes is not expected of a receptionist
Politeness and tactfulness in dealing with customers
a neat appearance
intelligence and alertness of mind
Creativity on the job and willingness to teach others
Which of the following names should come first in an alphabetical filing?
Dayo
Tayo
Bayo
Layo
Which of these is NOT a correspondence book/record?
Mail inward book
Cash book
Mail outward book
Postage book
The process of storing letters and documents in a systematic manner for easy reference is known as_____
sorting
documentation
filing
processing
Which of the following is NOT a reason for filing documents?
To keep the office tidy
To be able to retrieve information easily
To keep letter in a safe custody
To keep office environment dirty
Office correspondence can best be handled in _____ room
guard
staff
security
The first task to be performed by a mail clerk when mails come to an organization is to _____ them.
circulate
open
receive
sort
The incoming and outgoing mails in an organization are called office_______
correspondence
document
equipment
planning
A large office which receives and dispatches a large number of mails may use
addressing machine
typewriter
time recorder
franking machine
An efficient filing system must be____
simple to understand and easy to operate
compact to save space
expandable to meet future needs
All of the above
The mail room in an organization contains ______ for its smooth running
Postage book
mail inward register
mail outward register
All of the above
________ is used to record all the number of letters posted,
numbers of stamps used and cost of letters sent by post.
Mail inward book/register
Mail outward book/register
Postage book
Despatch book
___________ is kept by organization to record letters that are
delivered by hand from one office to another, so that such letter can be signed by the receiver
Mail inward book/register
Mail outward book/register
Postage book
Despatch book
A place where variety of products are made available for the purpose of buying and selling is called-------------
bank
capital market
stock exchange
market
Which of the following facilitates the supply of goods to the market?
advertising
banking
communication
transportation
The person that commits his financial resources to enjoy a product is called
consumer
marketer
trader
producer
Which of the following instruments is traded in the money market?
bonds
debentures
shares
gilt-edged
What is the definition of 'International Trade'?
The buying and selling of goods and services between different countries
Exchanging goods and services within a country
is exchanging of goods and services between two parties in return for payment. It can be domestic or international
The free movement of people across countries
The historic difference between Bartering and Trading is
Bartering exchanges services; Trade exchanges money
There is no difference
Trade exchanges money; bartering exchanges money and services
Trade exchanges money and services, bartering is just discussions
This type of market buys and sells goods and services
Financial Market
Labour Market
Retail Market
Overseas Market
The following are examples of the retail market:
Governments, Overseas, Financial
Online shops, job search websites, ASX
Online shopping, physical shops, market stalls
Command, Mixed, Market
Who is involved in the financial markets?
Banks
Government
Retail
Oveseas
In a financial market
Banks act as buyers when a borrower needs a loan
Banks act as buyers when a saver (the seller) lends money to the bank
Banks act as sellers when a saver lends money to the bank
The target market for Gucci and Ferrari is wealthy people?
True
False
The first person a visitor comes in contact with in an organization is a
clerk
manager
cleaner
receptionist
A receptionist is employed to
receive visitors and handle telephone calls
discharge visitors
to gist with visitors
to fight with the visitors
An office correspondence is
a document used in receiving calls.
a document coming into or going out of an office
a document used in destroy information
a business card
Which of these are examples of correspondence records?
Inward and outward mail registers
Receipt and payment books
Profit and loss books
Receipt and payment books
Office correspondence records include all except
inward mail register
dispatch book
postage book
stamp used
There are mainly __ types of correspondence records.
four
two
five
three
_ is not a characteristic of a filing system.
Security of documents
Privacy and restriction
Unavailability
Accessibility
Receptionists should always greet customers and be _________________.
polite
rude
mean
What does a receptionist do?
answer phones
help customers
all of the above
What is the purpose of screening a visitor?
To ensure that they are authorized to be there
To ensure that they dress properly
none of the above
