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Business Communication

Total questions: 14

Worksheet time: 28mins

Name
Class
Date
1.

What is the message?

a)

The receiver's response

b)

The information that is communicated

c)

The person who receives the message

d)

Any distraction

2.

_______ is a process through which you send messages to and receive feedback from others.

a)

sender

b)

communication

c)

nonverbal communication

d)

communication model

3.

Hearing is passive and involuntary, while active _____ is intentional and requires effort.

a)

communication

b)

hearing

c)

listening

d)

nonverbal communication

4.

_____ is any distraction that interferes with or disrupts the message.

a)

sender

b)

message

c)

noise

d)

feedback

5.

The originator of the message in the communication process is known as the _______ ?

a)

receiver

b)

sender

c)

message

d)

feedback

6.

The 5 elements of the Communication Model are: Sender, Message, Receiver, ______, and Noise.

a)

Teamwork

b)

Nonverbal Communication

c)

Feedback

d)

Message

7.

The Four Types of _______ are Physical, Words, Physiological (Health), and Psychological (Mental).

a)

communication

b)

noise

c)

nonverbal communication

d)

listening

8.

What is feedback?

a)

The originator of the message

b)

The information that is communicated

c)

The receiver's response to a message

d)

The person who receives the message

9.

This type of communication uses body movements, gestures, and facial expressions.

a)

nonverbal

b)

verbal

c)

sign language

d)

communication model

10.

What is the receiver?

a)

The originator of the message

b)

The information that is communicated

c)

The receiver's response to the message

d)

The person who receives the message

11.

Which of the following is NOT an example of physical noise?

a)

phone ringing

b)

traffic

c)

music

d)

hunger

12.

______ Noise is the misunderstanding of words (Ex: Incorrect grammar, accents, speech impediments)

a)

Mental

b)

Physical

c)

Word

d)

Physiological

13.

All of the following are examples of psychological noise EXCEPT

a)

personal attitudes

b)

beliefs

c)

world views

d)

grammar

14.

______ Noise is when the ability to see or hear is affected (Ex: Tired, deaf, hungry)

a)

physiological

b)

psychological

c)

physical

d)

mental