G Becca CI saying "Hi, I’d like to report a Host on Airbnb. We had been talking about booking their private room in Lisbon for an upcoming trip. When the Host found out that I’ll be booking the room for my boyfriend who is Asian, Filipino to be specific, they had a change of heart all of a sudden. They said that their listing was no longer available as they didn’t want their children exposed COVID-19 carriers. I found this severely offensive and opposite to what I believe Airbnb’s values are. This is discrimination!” As a support ambassador, what would be your next step?

Isaac is a host in Tagaytay. He lives a 5-hour drive away from his listing and sometimes cannot get to the property to clean it the same day the G checks out. Which availability setting in his listing can Isaac use to help make sure he has the time to clean between reservations? (Select all the possible options)

Moana is complaining about her host asking her to sign a contract or else her booking will not be accepted.  Moana is hesitant since Airbnb already has its own Terms & Conditions. What will you tell Moana?

Host Kordapy has weekend pricing on.  If she decided to enable smart pricing, will the weekend pricing still reflect on her calendar?

Sia called in and wanted to know what are the conditions for her to get a refund of the service fee, what will you tell Sia?

Inka is hosting Bobby's family in her listing and contacted Airbnb because Bobby reached out to her wanting to add 2 more guests due to last minute change on their travel plans. What would you advise Inka?

Kinga is new to Airbnb. She has listed her home in property on Booking.com and HomeAway for many years and has now listed the property on Airbnb as well to get more bookings. How can Kinga make sure that she doesn't get double booked?

Clint is requesting a call later to a phone number that's on his account but is not verified. When you make that call, aside from asking permission to record the phone call, what information will you require from Clint to complete authentication?

Chivas has received two 5 star ratings as a host and they are unable to see it on the listing page. What will you tell the Chivas?

Averey was booking a listing but couldn't continue.  You checked his profile and you can see that there's a reservation with the status "Checkpoint."  What does he have to do to get past this?

Nogard calls in and is reporting his tenant Herbert who he claims is renting the apartment without his permission.  He is asking you to deactivate Herbert's listing and send him a copy of the transaction history.  What would you do?

As per the no_survey tag policy, If you are working on a ticket that was previously de-escalated from either Safety or Regulatory Response make sure to check and manually remove the no_survey tag.

Select the correct points of authentication for a call coming from a verified phone number.

With the data provided, considering the Standard Superhost Criteria, is this host a Superhost? Number of Trips: 5 checkouts | Response Rate: 95% | Overall Rating: 4.8 | Number of Host Cancellations: 0

If the call says Self-authenticated by the User, what do you do next?

If the caller fails to give you the correct answer to one of the authentication items, what should be your next step?

An outbound call to an unverified phone number, other than asking for permission to record the phone call, what information will you require from the user to complete authentication?