Which of the following does not fit in the category of External Customers?

The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________

An objective of quality circle team is to ______ errors and _______ quality

Which of the following is not a tangible gain of quality circle?

In which step of quality circle operation cycle do we prioritize and decide the problem to be dealt with first?

In which step of the quality circle operation cycle does the management test the final solution before full scale implementation?

Which of the following is not an advantage of implementing a quality system that conforms to ISO standards?

Which of the following cannot be considered a reason for implementing a quality system that conforms to ISO standards?

Which is the latest ISO 9001 version in the ISO 9000 family?

Which ISO standard provides guidelines for auditing management systems?

What does the graph of ‘bathtub curve’ represent?

Which of the following is not an interpretation of the term ‘perfect production’?

TQM focuses on ______ and TPM focuses on ______

In which of the following type of maintenance technique, repair is made after machine or equipment failure?

Which of the following is not a type of maintenance technique?

A machine that was supposed to run for 10 hours suffers a breakdown and runs only for 9 hours. Calculate availability.

If the overall equipment effectiveness is 40%, availability 82%, quality score 96%, calculate the performance efficiency?

Which of the following is not an indicator of the ‘customer’ functional element while measuring the performance of an organization?

Which country gives the Deming Prize and it first open for foreign companies?

In which among the following is the Six Sigma process not applicable?

Which of the following is not an advantage of implementing 5S technique?

Kaizen refers to _________

Which of the following is not an aspect of Kaizen philosophy?

Which of the following is associated with defining of product or service features and specifications?

The combinations of ________ are involved in organizational programs such as process improvement teams, suggestion systems, and empowerment.

‘To document the standard procedures regarding improvement’ is a part of which phase of the PDCA ( Plan, Do, Check & Act) cycle?

Efficiency problems can be identified by ____________ and ___________

In which of the following kind of leadership style the individual or team is given responsibility and authority to complete the task with minimum input from the leader?

The cumulative action of a team in which an individual member keeps aside his/her interests and opinions to fulfill the objectives or goal of the group is known as _________