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telephoning

Total questions: 50

Worksheet time: 24mins

Name
Class
Date
1.

"Hello, SMKN 1 Denpasar. How can I help you?

This expression is likely said by

a)

Caller

b)

Receiver

2.

"I'll give her your message when she comes back to the office"

This expression is likely said by

a)

Caller

b)

Receiver

3.
To call up
a)
to telephone someone
b)
to telephone someone (again) later
c)
to answer a phone call
d)
To switch off
4.
To get through
a)
to lose a telephone connection
b)
to telephone someone
c)
To call back
d)
To switch on
5.
To put someone through
a)
to connect someone on the phone
b)
to end a telephone conversation (often abruptly)
c)
To call up
d)
to telephone someone
6.
To hold on
a)
wait (for a short time). Generally we use it in imperative form.
b)
to connect someone on the phone
c)
To call up
d)
to lose a telephone connection
7.
To speak up
a)
to speak louder
b)
to connect using the power button
c)
to end a telephone conversation
d)
to finish talking on the phone
8.
To ring off
a)
to finish a telephone conversation
b)
the line is quite bad and you can't hear a person on a call clearly (usually when talking on a mobile)
c)
to finish a telephone conversation
d)
to connect using the power button
9.
To pass on (a message)
a)
to communicate (to convey) a message to someone else
b)
to end a telephone conversation
c)
to lose a telephone connection
d)
the line is quite bad and you can't hear a person on a call clearly (usually when talking on a mobile)
10.
To hang up
a)
to end a telephone conversation (often abruptly)
b)
to lose a telephone connection
c)
To call back
d)
to telephone someone (again) later
11.

Yes, Mr. Ryan is here, but he ......................... Do you want to leave a message?

a)

is on phone

b)

is in the phone

c)

is on the phone

12.

Look, I'm really busy at the moment. I will .................... the phone. We'll talk later.

a)

hang out

b)

hang off

c)

hang up

13.

A: Who is this please?

B: It's Mark. Could I speak to Nas?

C: ______________________, please.

a)

A. Thank you, goodbye.

b)

B. Hold on

c)

C. May I know your name

d)

Pick up

14.

A.____________________________________________________.

B. It's alright. I will call you back.

a)

a. Could you repeat the time?

b)

b. Would you like to leave a message?

c)

c. Thank you. Goodbye.

d)

d. See you again.

15.

Samran: I'd like to talk to your brother, please.

Arunee : I'm sorry. He is not at home yet._________________________________

a)

a. Can you hang up?

b)

b. Please, the line is busy.

c)

c. I'll tell him to call you back when he gets home.

d)

d. Can you wait?

16.

A: Could you take a message?

B: ________.

a)

Yes, it’s C-A-T-H-Y.

b)

Yes, of course. I will get a pen.

c)

I’ll call back later.

d)

That’s OK. I’ll hold.

17.

I tried calling you, but the line was engaged.

The underlined word has the same meaning with….

a)

Married

b)

Free

c)

Busy

d)

Open

18.

A: I’m _______ she is in a meeting. Could you call back later?

B: All right, then.

a)

Regret

b)

Forget

c)

Afraid

d)

Tired

19.

A: Can I speak to Mr. David?

B: I’m sorry. _______.

a)

He is available now

b)

But Mr. David is on another line

c)

I will transfer you to Mr. David.

d)

He is free at this time

20.

Caller : All right. (a)   that I will be in your office, between 3 and

                      4 this afternoon. We will talk about the tour to Singapore next week

21.

Receptionist : Fine. I’ll give him the (a)  

22.

Identifying your company .

"Odyssey Promotions, can I help you?"

a)

True

b)

False

23.

Identifying yourself.

" This is Adam Brow, speaking. "

a)

True

b)

False

24.

Asking about the purpose.

" Could you tell me what it’s about?"

a)

True

b)

False

25.

Making the connection.

" Just a moment. I’m putting you through."

a)

True

b)

False

26.

"I’m afraid he /she’s in a meeting (at the moment). "

a)

Making excuses

b)

Leaving messages

27.

Reassuring.

" I’ll make sure she gets the message."

a)

True

b)

False

28.
a)

Can I talk to Susan Olivia

b)

Shall I call you with your last name?

c)

May I know who's calling ,please?

d)

Can you tell me her name,please?

29.

Andre : I need to book a room for this weekend.May I know the rate?

Banu : ........... And which room would you like to have, single or double?

Andre : Sure.My name is Andrea Thomas and I'd like single room,please.

a)

Will you put me through Mr.Brown?

b)

Can I talk to the manager?

c)

May I leave a message?

d)

May I know who's speaking?

30.

I'm afraid Mrs Müller is not (a)   at the moment.

31.

Select the most suitable response. "I'm afraid Mr Roberts is in a meeting."

a)

No, that's okay. I'll call back later.

b)

Can I leave a message?

c)

Could you tell me your phone number?

32.

Select the most suitable response. "Would it be convenient to meet Wednesday morning?"

a)

I'm not free in the morning. How about 2 p.m.?

b)

I'm quite busy in the afternoon.

c)

I'm out of office on Tuesday.

33.

Select the most suitable response. "I'll give Mr Roberts your phone number."

a)

Could you tell Mr Roberts I called?

b)

I'll call back later.

c)

Thank you for your help.

34.

If you require any further information, please do not _____ to contact me.

a)

request

b)

be shy

c)

hesitate

35.

We _____ to inform you that your interview was not successful.

a)

apologise

b)

sorry

c)

regret

36.

A: Hello. Is that James?

B: Yes, ........ .

a)

saying

b)

smiling

c)

speaking

d)

smelling

37.

these are the expressions to tell the purpose of calling...

a)

I’m sorry could you repeat that?

b)

I’m calling to discuss an invoice

c)

When would be a convenient for me to call back?

d)

I would like to ask about ...

38.

These are the expressions to tell that the telephone connection is bad or in the crowded situation...

a)

How may I help you?

b)

Could you say that again, please?

c)

Could I ask the purpose of the call, please?

d)

I’m sorry could you repeat that?

39.

You didn't understand the caller's name. The most polite way to ask for it is by saying ...

a)

Sorry, I didn't quite catch your name. Could you repeat it, please?

b)

My English isn't very good. Can you repeat your name?

c)

I couldn't understand you.

d)

Pardon?

40.

The most polite way of ending a conversation is ....

a)

I have another call coming through. I'd better run.

b)

I'll talk to you again soon. Bye.

c)

Thanks for calling. Have a nice day.

d)

Thanks. Bye.

41.

9. Choose the sentence below that shows you have to end the call!

a)

A. John, peter has just arrived. I’II call you when I get back to London.

b)

B. Are you busy?

c)

C. Are you free to talk?

d)

D. Can I call you back?

42.

Anna : Hello. Hotel Indonesia. May I help you?

Gilang : I'd like to speak to Mr. Widodo.

the underlined sentence indicates?

a)

Asking for identity

b)

Goal of calling

c)

Offering help

d)

Holding the line

43.

Thelma: Hi Sylvia. ____Thelma Woods calling. How are you today?

a)

It is

b)

They are

c)

She is

44.

Receptionist: I'm fine Mrs. Woods. How are you?

Thelma: Well, actually, I have a bit of a sore tooth. I was hoping Dr. Morris would have some ______ to see me this week.

a)

times

b)

time

c)

theme

45.

Receptionist: Okay, we are at 723 Baltic Avenue. Suite 004.

Thelma: ______spelling that for me?

Receptionist: Sure. That's seven-twenty-three "Baltic" ... B for Bravo , A for Alpha, L for Lima, T for Tango, I for India, and C for Charlie. And it's suite zero zero four.

a)

If you could

b)

Please can you

c)

Would you mind

46.

Thelma: Okay great. I'll see you on Tuesday then.

Receptionist: Okay.

_______ calling. See you then.

Thelma: Thanks. Bye.

a)

Why are you

b)

Thanks for

c)

Who's

47.

Receptionist:'Good afternoon. Gordon and Smith Supplies. How can I help you?'

Caller:'Good afternoon. I'd like to speak to somebody about an order, please.'

Receptionist:'Are you wanting to place an order?'

Caller:'No, I'm calling about an order which we recently made with yourselves.'

Receptionist:'_________, please?'

Caller:'My name's John Smith and I'm calling from Shelbourne School.'

a)

May I know your address

b)

How may I help you

c)

Can I take your name

48.

Who's (a)   , please?

49.

What is the correct way to give your name?

a)

I am ....

b)

This is ....

c)

It's ...

d)

My name is ...

50.

Sorry, ______. Can I take a message?

4 lines

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