WorksheetsL2 Day 2
Total questions: 7
Worksheet time: 4mins
Who would you reach out to if the dealer is non-responsive?
CRM
CR-WAM
AM
WAM_BAM
How long does an AM have to respond to your request on a non-responsive dealer?
1 business day
2 business days
3 business days
24 hours
Which of the following does NOT need to be in the header for a case comment?
Who you contacted
How you contacted them
Why you contacted them
Whether it was inbound or outbound
Who is your primary contact at the dealership, now that you are a Case Manager?
The AM
The SM
The SA handling the vehicle
The Mechanic working on the vehicle
In most situations, who do you contact first when you receive a new case?
The dealer
The customer
The AM
The Tech Pod
What is our normal follow up time in between customer contacts?
1 day
1 business day
2 days
2 business days
Which of the following is an open-ended question?
Which wheel fell off of your vehicle?
Who did you speak to at the dealership?
When was the last time that you visited a certified dealer?
How would you describe the noise that you're hearing?
